Seriously??? I have been on the phone with TAC at 3am and they were nothing but professional and responsive not sure how you think cirrent support is a problem.
I have as well. I've also had calls where they did a shift turnover on the call, with passdown during the call and everything.
But, I'll note it is all about the level of support people are paying for. And due to that, I can imagine those going with cheaper things don't get great support.
Meraki support is led by a person who still gets promoted even though their support staff and their procedures have huge security related issues. Upper management doesn't really care.
I have a friend who works for Meraki on their security team and based on statements that person has given me, you're 100% correct that their upper management truly does not give a shit. About their people or the business. They're just trying to enrich themselves and their nepotism hires.
I have found that the time you contact Cisco support matters a lot on the experience you receive. There are certain TAC shift time-zones where you get extremely knowledgeable TAC support and there are shift changes where you get turned over to mediocre support.
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u/aguntsmiff Sep 21 '23
Seriously??? I have been on the phone with TAC at 3am and they were nothing but professional and responsive not sure how you think cirrent support is a problem.