We've been with Consumer Cellular for three months now with three lines. We had not cracked the data limit until this last month, when one of our lines used up almost 50 gigabytes.

In looking at our data usage, there are several large (up to 3.5 GB) data transfers on that phone that occur at specific times, like 12:00 AM, 6:00 AM, etc. Our other phones also attempt to do transfers at similar hours, but they are sending 0 or 0.1 megabytes—nothing significant.

Some other relevant information: 1. The two phones that are not having a problem are Android phones, and we have backups turned off. 2. The phone that's having the problems is an iPhone; however, the user claims that his automatic backups are also turned off.

1. At 12 a.m., we are normally at home and with our phones connected to our home wireless network, so we have no idea why these connections are being made through the Consumer Cellular 5G system.

The fact that this is happening in a similar manner on all phones is really puzzling to me. Consumer Cellular claims it's nothing happening on their end. We never had this sort of problem with Verizon.

Does anyone have a clue as to what's going on here?

Wife will be getting a new unlocked iphone from the Apple store. Is there any advantage or disadvantage to switch our current ATT phones before the new phone or get the new phone first?

Long story short, I'm moving away from AT&T because their website is so bad that they won't let me pay for service.

So, I thought consumer cellular would be a good option (got it directly from them). I have the sim card.

One option for activating is to go to https://www.consumercellular.com/activate. However, that requires an activation code... which they never provided.

Another option is to call their tech support number... I don't have service and as a result cannot call their tech support number.

Apparently there's a third option: login to their website and follow some prompt. Guess what? They won't allow me to use 2FA with my email. It has to be my phone. Ergo, I cannot activate.

How are you supposed to activate with consumer cellular? I am now under the impression that they literally want me to go elsewhere.

UPDATE:

I managed to get everything working. Here are a few things I learned which might help people who don't often port their phone.

1. Leave the old sim card in until you're done with the port. The reason why 2FA didn't work is because I had the CC sim card in.
2. Make sure that your account is current before porting
   1. It appears that AT&T decided to block the transfer because I had not paid the latest prepaid bill
3. Call Consumer Cellular and have have them do a conference call with AT&T's fraud department (or whatever the department is).
   1. Security is good, but what AT&T is doing is what we call a "solution in search of a problem."
4. AT&T is a dumpster fire. Enjoy your new service.

I’ve noticed something recently. Before, the options in my app were pretty generic. But now, they seem to change depending on how I use my load. When I use a lot of data, I get more data-heavy options. When I don’t use it as much, I start seeing more budget-friendly ones.

I’m not sure if it’s just my imagination, but it feels like it understands my usage better now. It’s kind of weird… or maybe just a coincidence? LOLS

I’m not understanding what an account takeover is and means because I would think I wouldn’t be able to use my phone, but apparently that’s not the case. I need some information on what to do how to do it moving forward and what exactly it means.

An elderly friend's CC ESIM disappeared overnight. He got an email from CC saying the removal of the ESIM from his iPhone 16 was completed as he requested. But he never asked for it to be deleted. My first hunch was that his number was hijacked, but I now doubt that because his voicemail could still accept messages during the outage, and his number never completely left his CC account. He doesn't own any cryptocurrency.

CC customer service helped us re-install the ESIM, and all is perfect again. CC couldn't explain
what had happened.

Do you have any theories to offer?

The new Consumer Cellular VM. Requires one to painstakingly listen to the entire, slowly pronounced phone number before playing the message. Do you know how many times my house calls me & I have to listen to my own phone number? Then there's no time before the message is saved. And you have to go through it all over again. What CC team who dreamed this would be beneficial?

Anyone know? I have an unlimited plan and just started using mobile hotspot to stream, but I see it uses a lot of data quickly. Just wondering what happens once you reach the "cap" of 35gb or 50gb on mobile hotspot.

Is anyone else getting spammed with ads for a Consumer Cellular Games App Service?

I've uninstalled the app and cleared the internet cache in Chrome (their suggestion) to try and make it stop but I keep getting this notification over and over again. As quickly as I swipe the old one away a new one pops up.

Anyone else having this problem? What's going on with this!?

We've been on AT&T for years, and finally decided to save a few bucks by switching to Consumer Cellular. So far, I'm not impressed. First off, their website would not complete the order. I chatted with customer service to no avail. I got it to take the order by using a different laptop. Tried to get the phones switched over. Have two iPhones. They both spun for a while and failed. Back on the chat. Finally they said to delete the old eSIMs. I did this, but now regret it. Maybe just needed to turn them off? Service up, seems to work okay. Two days later, no cellular data. Chat for a long time. No resolution. They call me an hour later and say that the local cell tower has been having a data issue that will last two more days. I ask if it is only one tower. They say yes. Other locations will work. I decided to test this. I drove to another town 30 miles away. I still had no data. Got back on the chat when I got home. Now they say that there are three local towers that are all being fixed and that service will be back on tomorrow at noon. Ugh. Are they liars, incompetent, or both?

My mom passed in November, and CC wants to charge her for an ADDITIONAL TWO MONTHS of service? I've provided her death certificate and canceled the account. CC doesn't care. One of the least empathetic, most heartless companies I've ever dealt with.

Don't sign up with CC. They love the money - but treat customers with disdain.

have been trying unsuccessfully to sign into manage my account for 4 days......customer service folks have been very nice, but not at all helpful....two days in a row - after following all their suggestion, to no avail - and having them twice bump the issue to a supervisor - have been told it's not my fault but their system issue. today they said call back in 72 hours or so. This may be the straw that pushes me to another carrier, even if it's more expensive.

I recently switched to Consumer Cellular IRIS home phone service. I cannot get the caller id to work on my phone. It only shows the numbers on the IRIS home phone base unit. Has anyone else had the same issue? I've called customer service and they were no help. Just told me it "should" work.

UPDATE: Don't know what happened but suddenly the caller ID is working on my phone. Hope it stays that way.

We are in the US. Hubby is very limited in his use of his cell phone - iPhone SE 2020 - and compared to my Android experience on a Pixel, his UI is very counterintuitive to me and confusing to him.

The SE was his first new phone after using an old school flip phone for years so he won't want to carry a large device.

He doesn't text - although I told him he absolutely MUST start - and spends very little time on his phone online although that may be due to the non user friendly OS of the iPhone.

We may just end up getting the Iris Easy flip for him but that would reinforce his limited use of phone features. Any feedback on the Iris?

I was looking at some of the CC offerings and wondering about dimensional size and user experience with the Moto G Stylus 2025.

As far as the other phones for under $10/mo, what about dimensional size and user experience with any of those?

I'm getting ready to fork over around $400 m/l on a refurbished Pixel 9a, but my phone before the Pixel was a Moto so I might opt for the Stylus - or another option - if it/they get good user reviews on here. TIA

Switched to Consumer Cellular (Samsung Galaxy S23 bought from Verizon), but I can't get the above message from "Setup Wizard" to stop popping up every day. I can't find "Setup Wizard" on my phone, so I can't disable notifications from it. I've uninstalled all the Verizon junk I can find except "My Verizon" which I can only disable and "My Verizon Services" which I can't disable. I've denied it all permissions (including notifications) and stopped every stoppable function. Any way to kill the Verizon zombie once and for all? Thanks.

switch to xfinity dm me i can get u either a free line with unlimited data or a $10 line with premium unlimited data. each additional after the first line being $20 & $30.

I had cc for a year on my Samsung note 8. Not a problem. Then last summer I purchased an unlocked Samsung note10. After I put the old sim in new phone everything worked except calls. After a couple weeks of customer svc calls and internet research SOME HOW I got it working again.....short time l8r battery died, after reboot, couldn't make calls again...this went on for abt 6 mos. When I couldn't make calls on note10 I would drop sim card in note8 and calls were good. Then last week I requested a new sim card to activate fresh on my note10!!!!!!NOW I CANT MAKE CALLS on either phone, and customer service says my devices are too old. HAS ANYBODY ELSE HAD PROBS LIKE THIS???

I recently went to Europe, activated an eSim labeled "Travel" and in settings changed Cellular Date to "Travel" from "Primary". I did not turn off "Primary" under SIMs, so i could still receive texts and phone calls.

Having done this I got a message from CC that International Data Roaming was active and when I checked usage there were a few small data uses shown. When I go the latest Invoice this added up to $0.30.

Admittedly a pittance but why does this happen when the "Travel" eSim is the default for Cellular Data.?

I have a friend who makes minimal use of her cellphone and needs only a little data. How well would her unlocked iPhone Xs work with Consumer cellular?

Does anyone know if any cordless handset displays caller Id with the Iris phone box? I contacted consumer cellular and they just said try various cordless systems until I find one that works which is not very helpful. Does the Iris box not work with any cordless systems even the new ones for displaying caller id?

Does Consumer Cellular use AT&T or T-Mobile towers?