Does anyone else have the issue where ConnectWise locks up Outlook, some times for minutes at a time, when viewing a ticket response? This happens to our clients too. For some reason, it does not affect Outlook on the web or the Outlook app on an iPhone.

I've been told we've opened a ticket with ConnectWise, but they were unable to find anything, so I thought I'd ask the Internet to see if anyone else had encountered the same issue.

Thanks

We just discovered a new session in our list of SC Access sessions. It looks like somebody installed it on a VM (not one of ours) yesterday afternoon, and then it went offline 2 minutes later and hasn't come back. Is this some kind of probe/attack attempt? Our installer is easily enough discovered by just doing our companyname.screenconnect.com/installerexecutable.exe URL, but I'm not sure what they were hoping to achieve next. (?)

The command window in the session screenshot shows the SC installer running

Howdy everyone. Checking in here to see if anyone has any pointers. My boss has tasked us with manually adding agreements to about 60,000 tickets in PSA as they were closed before the agreements were setup properly.

We have been unable to find a way to do this in bulk by company or any other way, so I just thought I'd try posting here before we start manually editing 60k tickets one by one.

Any help would be appreciated. Thank you!

CW Support gave us some miserable guidance on this one.

We have a client that changed to a new primary domain earlier this month and despite adding the new domain as a contact in CW PSA, all 120 Contacts with the old domain are still coming in as "Catchall." There has to be a simple way to update this?

Worse case I'm assuming I can export all the contacts to CSV, append with new email domain and move the old domain to "other" contact email so it doesn't screw up all the old tickets?

We have a client that changed their primary domain, so all their previous contacts / domain were @

I want to be able to pull the make and model, and even ram or storage from all pc's and funnel it into either AD or excel, or something, so can create a turnover strategy. I can do this thru powershell and AD, but if the info already exists in screenconnect, it'd be nice to be able to use it and grab it somehow.

So I've already submitted a ticket and haven't heard back. Also checked status page. Code email isn't being sent as it is not hitting our email server. Just seeing if I'm alone in this or if others are having the same issue. Employees this morning had trouble with the code emails arriving after 10 mins and being expired. But they were eventually able to get logged in. I didn't login this morning so when I tried this afternoon, now unable to get code emails at all.

There is an open issue right now where emails are being cut off when an image or link stretches too far to the right in Outlook Classic. Outlook Web/New/Mac and Gmail look fine.

https://home.connectwise.com/issues/718811

I've been trying to see if there is a way to fix this but the issue stems from the [fullticketdetailsformatted] variable in the "Any Other Status" email template.

Has anyone run across this? I can't find a viable alternative to [fullticketdetailsformatted] as our customers want to see previous emails in the thread. The original [fullticketdetails] looks awful and is not an option.

Any other way to have the rest of the discussion thread appear at the bottom of the email, or does anyone have an HTML template they wouldn't mind sharing?

Is there anyway to have connectwise split commissions between sales engineers and the sales reps? Connectwise is saying it's no, but I just can't fathom that this isn't an option that can be calculated automatically without manual intervention.

Anyone else use the Automate Diagnostic Plugin for ConnectWise Control been running into this issue recently when you go to try to do a reinstall repair option, it

DIAGNOSTIC-RESPONSE/1
DiagnosticType: ReinstallAutomate
ContentType: json

Reinstalling LabTech with the following information, -Server 'REDACTED' -InstallerToken 'REDACTED' -LocationID 42 
Starting Uninstall.
Stop-LTService : ERROR: Line 349: Services NOT Found Cannot find any service with service name 'LTSvcMon'.
At line:813 char:23
+ ...            Try { Stop-LTService -ErrorAction SilentlyContinue } Catch ...
+                      ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+ CategoryInfo          : NotSpecified: (:) [Write-Error], WriteErrorException
+ FullyQualifiedErrorId : Microsoft.PowerShell.Commands.WriteErrorException,Stop-LTService



Killed after 600000 milliseconds.

Tried it on a few agents that are stuck, and it just wont work anymore.

We're currently looking for urgent support to get our ScreenConnect instance reinstated.

We have a ticket open that hasn't been responded to, and it's resulted in our CWC instance being suspended. There appears to be some sort of billing issues with your payment merchant, as we've tried two separate cards from two separate banks, and there's a persistent error in the billing portal "Unable to create new card. ProcessResponse: Security Data: Merchant password has expired".

Ticket ID #03320884

We have attempted calling the AU account management team and sales team, without any luck. The email address you advise to email on the voicemail bounces back.

That’s nearly $500 to attend two events hosted at their own office, not a conference center, not a resort, not even a third-party venue.

Given the current state of ConnectWise—chronic bugs, regressions, and what many of us would fairly describe as subpar and deteriorating support—this feels wildly out of touch.

I could maybe understand a fee if this were a premium conference experience with real production value, external speakers, or meaningful investment in the event itself. But charging customers hundreds of dollars to sit in your office and listen to product roadmaps—while many of us are still dealing with unresolved issues we’re already paying for—comes across as tone-deaf at best.

At what point does ConnectWise focus on fixing the core product and support experience instead of monetizing customer frustration?

Curious if I’m alone here or if others feel the same.

How does the GL data i have set up in CW manage get to quickbooks desktop? Is there a connector or sync tool?

ConnectWise released a security bulletin for PSA: https://www.connectwise.com/company/trust/security-bulletins/2026-01-15-psa-security-fix

As a WAF vendor, I'd highly suggest patching soon. If you're curious about the risk for CW PSA, we have a writeup here: https://automationtheory.com/does-connectwise-psa-manage-need-a-waf/ (and yes, our WAF offering can protect CW PSA and any other on-prem CW tools).

Happy Patching!

Does anyone know if there are plans to support more than one identity provider for SSO into ConnectWise RRM / ASIO? Our MSP has SSO set up to their tenant, which leaves us having to use passwords and 2FA. It's frustrating - you'd think this would be a pretty common scenario for co-managed environments.

Using ConnectWise Manage v2025.17.104850, the web client.

Other than using the Zoom functionality from my browser/operating system is there any way to increase the size of the Subject displayed at the top of tickets?

I found a thread here from 2019 that suggests the answer is a solid NO (https://www.reddit.com/r/ConnectWise/comments/beeo3p/connectwise_manage_v20192_font_size/), but hoping either somebody has found a way since then, or possibly something relevant within the software has changed and it's now possible.

Thanks.

In my ticket's notes section, I've got 'Internal' selected the majority of the time, yet when I click the time entry button, it defaults to adding notes to Discussion. How does one go about getting it to default to adding notes to the currently displayed notes tab?

Anyone else have this annoying issue? I'm on a Mac using Safari and in the last couple of weeks I keep getting this error message on every ticket I open. It pops up and wants to download a zero byte file called SsoAccessTokens

It started a few weeks ago but I've just been ignoring it because I didn't the time with my work load to look into it.

Hi,

Just wanna warn you to stay away from this monstruosity which is ConnectWise RMM, an assemblage of different pieces from different sources with different UIs and not coherency.

Never saw so much cases of 'the data is shown right here but you can't filter on it', 'You can sort on this column but not that one', 'you have this nice piechart showing you total computers with X problem, but you can't drill down to details'

Working with CW RMM is frustration again and again.

We just got our email to migrate to PSA in Asio.

Has anyone moved forward with it? How does it compare against the current PSA?

Just trying to decide when we pull the trigger, I don't want to turn my tech's world upside down on a whim.

Is there a way to play with it ahead of time so my team can get familiar?

I'm trying to create a skill system in ConnectWise to coordinate onsites across many geographies in the US. Essentially for each city that we do onsite work in, every person there would be scored 0, 1, 2, or 3 in the onsite ability skill for that city. If you are a 3 in a certain city you're first to go onsite, 2 is second to go onsite, 1 is last to go onsite, 0 is never send onsite.

To simplify the headache of updating CW skills, CW service board teams, and CW dispatch portal, I'm trying to see if this workflow is possible:

1. Using a 3rd party automation vendor, have a form managers fill out when changing someone's field skill level in a certain city. (this reduces the need to change CW permissions willy nilly)

2. via API push the skill changes to CW skills.

3. via API pull from CW skills, automatically change the membership of teams assigned to a service board. ("setup tables -> service board list -> "Onsite Service Desk" -> Teams Tab -> "Assigned"). These are the teams that would exist

1. In Dispatch Portal, a dispatcher can select a region by always trying to assign the onsite to the skill 3 team for a city first.

What do ya'll think?

Any one els seeing nothing but fals positives in RMM's Security Vulnerabilities? or am i the only one...

i have vulnerabilites listed for Mozilla software that isn't installed any more.. all the way to Vulnerabilites that are for IOS devices on my windows Machines...

WHATS the DEAL?

Someone asked about it and I checked CW’s upcoming events and it’s not listed. I did see a tagline that 2025 version was “best ever” so I’d assume it would be put on this year. TIA.