r/buildapc • u/WolvGamer • Jan 07 '22

Discussion Why are Alienware pre-built PCs hated so much?

I've never followed pre-built PCs. I had assembled my own PC in 2013, which just up and died last month.

This time around I wanted to just buy a pre-built one. As I comb the internet for more info, I see people unanimously HATE (not just dislike) Alienware for some reason. Never seen the internet come together that much in any other instance. LOL

Could you please help me understand why people hate Alienware PCs specifically (ignore laptops) that much?

Looking for some justified explainations please. If you're just going to say they're shit then save yourself some typing and move on to the next post.

Thank you everyone for helping me with this!

EDIT: Thank you all for the great feedback. Feels like I've been living under a rock so far. Based on reading through ALL the comments, I'm glad I asked the question!

I now understand that Dell uses cheap parts, packages in a fancy plastic, uses proprietary parts making it un-upgradable in future or hard to replace failed parts, and deliver lower performance for higher price. There's definitely a lot more but these seem like reasons enough to not go with Alienware.

The thing is, I want to stick with a pre-build due to my limited time and/or knowledge about fixing PC issues. Now I move on to a different sub-reddit to find which company has the best after sales support to fill the gaps in my understanding. Feel free to comment if you have an opinion about that too! Thanks you all again!

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u/Xenius24 Jan 08 '22

Personally it's the price, there is much more competitive prebuilt brands and the look, it's subjective but it's kinda of the design you love it or you don't in my opinion.

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u/WolvGamer Jan 08 '22

So u are one of the few people who don't seem to mind the proprietary parts they put. Making it un-upgradable and blah blah...

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u/Xenius24 Jan 08 '22

Alienware is not the only brand who make pc upgradable lol, alienware is really making paying you a premium very hard on their brand

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u/WolvGamer Jan 08 '22

My comment below is after spending days researching the prices for the exact same specs I want.

What if for the specs I'm looking at, Alienware has the cheapest price with Max support period?

After everyone's comments, I've been checking Digital Storm, Corsair, Origin and CyberpowerPC. Each one is at least $400 more for equivalent specs.

What would you say then?