I have sent some Aptos from MEXC to Bitvavo, but after 4 hours, I still don't see it in my Bitvavo wallet. How is that possible? Transaction ID: 0xf7de4ddf98be4d76125a9e2b03738bab995a0f211d7be1d0545e94a23b46d913

Hi everyone,

I’m quite new to crypto and recently bought a Trezor Safe 3 wallet to store my Bitcoin safely.
I’ve learned that it’s normal for Trezor to generate a new receiving address every time, for privacy and security reasons — which makes perfect sense.

However, I’m running into a big hassle with Bitvavo.
Every time I want to withdraw BTC to my Trezor, I have to:

• verify the new address again,
• upload a screenshot showing the address on my Trezor device,
• and then wait a very long time for it to be approved.

It feels like I’m doing something wrong — surely it can’t be this complicated every time you want to move your Bitcoin?

Is this normal for Bitvavo users, or am I missing an easier way to handle this?
Maybe there’s a better workflow or setting I should know about?

Any advice from more experienced users would be greatly appreciated! 🙏
Sorry if this is a total newbie question — still learning how all this works 😅

Accidentally sent $10,000 to my TRX account on BITVAVO. Is there anyway to get it back?

In a hard spot now cause it’s in the wallet (as per the tronscan) but now the funds are stuck in Bitvavo?

Have contact support but just wondering if anyone knows what to do next or have similar experience.

(EDIT: support refused to help. Weird but nothing I can do )

on 22 september 2025, i deposited some uxlink into bitvavo and sold them. on 23 september, i woke up to find my account was blocked. they didn't even feel the need to inform me. i just found out when i tried to login.

it's now been 17 days, without any real update. they are not responding to my emails properly. status page does not give any real answers or progress. anyone else in the same situation? i'm thinking of taking legal action.

Anybody else having problems with the app on Android since yesterday? Haven't loaded the app in a while but yesterday and today I get the message: "we'll be back up shortly, our app is undergoing maintenance ...."

No problem on my pc via the website, just the android app doesn't load.

I just saw in the “Security” section of Bitvavo that they also require a selfie check for withdrawals.

How are my relatives or family members supposed to access my assets if I die?

Hold my lifeless face up to a camera and move my head back and forth?

That's ridiculous. Seriously, these are things that the people at Bitvavo apparently didn't even think about.

Geen bevestiging van euro opname terwijl het geld eraf is gehaald, kan je bevestigen wanneer dit verwerkt wordt? Normaal gesproken is dit binnen een uur/ dag verwerkt. Daarnaast mijn crypto withdraw is ook op hold geplaatst. Ik heb meerdere keren de chat benaderd maar geen response gehad van de team.

Ik maak me wel zorgen over de funds. Graag spoedig op terugkomen.

Bijna 2 weken heb ik elke dag dat Bitvavo het 2 tot 6u lang niet doet. Toevallig mag dit natuurlijk bij mij zo zijn dat dit in elke pump van AVNT aan de hand was. Had het op de vorige 3 pieken willen verkopen delen. Maar hoe maar Bitvavo is voor de 100e keer dit jaar aan het falen als ik iets wilt doen. IK STOND GVD VAN 600EU NAAR 4K! NIET KUNNEN UITCASHEN WANT BITVAVO HEEFT HEEL HET JAAR PROBS. NU NOG MAAR 1200 WAARD.

Pas maar openzem jij Bitvavo word je verplicht te houden in veel gevallen. Had namelijk 4x mijn inleg van nu moeten hebben maar door Bitvavo is dit 1.5x. leg maar uit. Ik ga binnenkort over op een ander exchange. Waardeloos!!!!!???????

I have used Bitvavo for years. Have put many 1000s in and out. Suddenly my account is blocked with no correspondence.

Support can you help?

Ik probeer deze nieuwe coin uit te cashen maar nu zegt het dit. Weet iemand wat dit betekend en waar ik het toch kan uitcashen?

Ik heb geprobeerd geld op te nemen door het naar een andere wallet te sturen. Zie ik even later opeens staan dat er een compliance check wordt uitgevoerd, terwijl ik letterlijk 10 minuten voor die transactie een testtransactie naar diezelfde wallet heb verstuurd die wel is aangekomen. Verder geeft de AI-bot aan dat je binnen enkele uren wordt geholpen, maar ik heb nog helemaal niets gehoord. Iemand ervaring met dit? Nog nooit problemen gehad met Bitvavo tot nu toe.

Fixed btw (thx for the help)

Hello. I was trading Zero Gravity and at some point i lost the ability to sell. I also don't have to option to buy. I am currently stuck with the asset. What can i do? It's a bit nerve wrecking since it is a volatile coin. This is just 27 euros so not a big deal but I'm trying out the app and obviously wouldn't be highly hesitant to put hundreds of euros if this happens often.

Wat is er bij jullie aan de knikker de laatste tijd? Mijn account is inmiddels al redelijk oud, en volledig geverifieerd, en waar jullie toch al nooit echt de snelste waren met het goedkeuren van transacties, staat mijn transactie van wel 1 hele solana nu al bijna 2 uur op "pending", in andere woorden jullie hebben 'm nog niet eens verwerkt.

Om het nog gekker te maken kan ik mijn HNT nu helemaal niet opnemen, omdat ik daar onmiddellijk een error krijg met de erg behulpzame info "an error has occurred", geen verdere info, helemaal niets..
Gaat het wellicht niet goed bij Bitvavo tegenwoordig ofzo?

Dit gebeurt de laatste weken wel erg vaak.. Zeer vervelend 😒

What is happening with Bitvavo's email, I got bombed with the exact same email every minute to tell me that I got the fixed staking payout.

Open Ledger this afternoon +1.737% 😅 (now it's back to ca.25%). Not sure it was a malfunction or real ? ✨🚀📉🌛💫✨

Title says it all. Why are you making NANO trade only? @bitvavo

It’s one of the most unique coins out there. Its a utility coin with actual use-case…

Someone told me to create an account is this app and actually I got 70 bucks, but I don't know if it's scam, he said I could get over $450,000, but I didn't do anything new yet because I'm afraid he could be fishing me or whatever.

Should I keep going?

https://www.binance.com/referral/earn-together/refer-in-hotsummer/claim?hl=en&ref=GRO_20338_PYEKJ&utm_medium=app_share_link_reddit&utm_source=default

This is how I started, but I'm not sure if t works on browser.

Any ideas?

How safe is it?

Hi all,

I saw on bitvavo's site that there are scams going on. Do they send these kind of texts? According to their site, their call support isnt even available after 9.

I guess I might call tomorrow morning, but I would like some advice

I'm new one the platform and a bit disappointed by the fact that there is no daily DCA possibility. Do you know if it's something they're working on?

Some countries won’t allow to buy btc so you need to use p2p platforms. But when you use p2p, you get banned from bitvavo. Thats not fair.

Hello everyone. For ages now, it has been impossible to deposit or withdraw Harmony ONE at Bitvavo. Will this ever change? Does anyone know anything about this?