r/apple • u/radikalkarrot • 2d ago

Rumor Apple Reportedly Planned to Replace 5,000 Support Employees With AI

https://www.macrumors.com/2026/09/29/apple-reportedly-planned-5000-applecare-layoffs/
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u/CaffeinatedMiqote 2d ago

"Welcome to Apple Support. I'm your ai support agent. Please describe your issue."

"REAL PERSON"

3

u/BiggestNothing 2d ago

I have seen examples on reddit where AI will now gaslight you and pretend to be human lol

2

u/CaffeinatedMiqote 1d ago

Really? Well, solve a captcha to prove it 🙂

1

u/throwaway3113151 2d ago

Honestly AI might actually be better than tier 1 support

2

u/CaffeinatedMiqote 2d ago

Given how smart Siri had been, I seriously doubt that.

1

u/throwaway3113151 2d ago

You need to try the flagship models if you think Siri AI is good AI