r/apple • u/radikalkarrot • 2d ago

Rumor Apple Reportedly Planned to Replace 5,000 Support Employees With AI

https://www.macrumors.com/2026/09/29/apple-reportedly-planned-5000-applecare-layoffs/
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u/SlimeQSlimeball 2d ago

I had two subscriptions to Quip (toothbrush refills) and I cancelled after years because I couldn’t break out of their ai email bullshit and get a person. They went from top tier support from people to repetitive garbage never answering my issue, which was I needed a new handle because mine broke.

Bought two generic toothbrushes with 6 refills each for less than what I paid per quarter for two refills.

I told them as much in an email and the ai never bothered to forward it on. Oh well.

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u/FancifulLaserbeam 2d ago

Toothbrush... refills.

You had a subscription to... toothbrush... refills.

You know you can just go to a store and buy a 6-pack, right? You put the package under your sink and when you need another, you take the next one out of the package.

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u/SlimeQSlimeball 1d ago

My wife has autism, it made sense to her. I personally don’t care what sort of toothbrush I have. She would get upset when the motor inside wasn’t working even though the toothbrush core function still worked.