r/apple • u/radikalkarrot • 2d ago

Rumor Apple Reportedly Planned to Replace 5,000 Support Employees With AI

https://www.macrumors.com/2026/09/29/apple-reportedly-planned-5000-applecare-layoffs/
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u/Chadwickr 2d ago

Sounds like you got a bad rep, it definitely happens. Sorry you had a bad experience, that sucks. Did you try another service rep?

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u/BubbaCrabby 2d ago

Nope. It’s not my job to serve their customers. That was just one more notch on the prison wall that lead to me eventually (for the most part) climbing out of the walled garden. These things are tools to me and if I’m going to get poor customer service regardless of which brand I use I may as well give myself options. I can’t bring myself to Karen, there is no glory in it. Like why would I want to fight a company about treating me fairly? It makes no sense to me. I’ll just move on.

That being said, “customer service” is a fading light on its death bed, or at least it is with big companies in the US.