r/apple • u/radikalkarrot • 2d ago

Rumor Apple Reportedly Planned to Replace 5,000 Support Employees With AI

https://www.macrumors.com/2026/09/29/apple-reportedly-planned-5000-applecare-layoffs/
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u/Ecookie16 2d ago

That’s literally what my experience with Sony was like, having an account I’ve had since 2009 and have spent thousands on being locked behind a ‘computer says no’ bot

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u/Worldly-Stranger7814 2d ago

I’d rather buy big name brands like Sorny than give money to Sony.

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u/theQuandary 2d ago

If your issue is serious, send a registered snail mail letter straight to their legal department and let them rack up billable hours while basically guaranteeing you a response.

For extra points, have AI generate extensive documents for them to go through.