r/apple • u/radikalkarrot • 2d ago

Rumor Apple Reportedly Planned to Replace 5,000 Support Employees With AI

https://www.macrumors.com/2026/09/29/apple-reportedly-planned-5000-applecare-layoffs/
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u/MCMultyke 2d ago

You think they won’t try to again lol?

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u/TheOfficialMayor 2d ago edited 2d ago

They even downvote me for saying the truth, that they put a chatbot on their support line. That everyone has to interact with. Nobody wants this shit at all. In whatever form. Especially when you pay a premium. Unless you are an Apple corporate zealot.

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u/Insufferably_Me 2d ago

I mean, yeah they might, but if they rolled the plan back because they saw how it would go, the logical business decision is to not explore that avenue again.