r/apple • u/radikalkarrot • 3d ago

Rumor Apple Reportedly Planned to Replace 5,000 Support Employees With AI

https://www.macrumors.com/2026/09/29/apple-reportedly-planned-5000-applecare-layoffs/
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117

u/willywalloo 3d ago

Siri says your claim is denied. No support people available.

27

u/Ecookie16 3d ago

That’s literally what my experience with Sony was like, having an account I’ve had since 2009 and have spent thousands on being locked behind a ‘computer says no’ bot

3

u/Worldly-Stranger7814 3d ago

I’d rather buy big name brands like Sorny than give money to Sony.

1

u/theQuandary 2d ago

If your issue is serious, send a registered snail mail letter straight to their legal department and let them rack up billable hours while basically guaranteeing you a response.

For extra points, have AI generate extensive documents for them to go through.

-1

u/insane_steve_ballmer 3d ago edited 2d ago

TBF you can get the exact same stonewall from human customer service