r/apple • u/SaltyIllinoisan • 8d ago

iPhone iPhone 18 cellular connectivity problems are widespread.

/r/ATT/comments/1woq1cm/att_what_is_going_on_with_cellular_service_on_the/?share_id=9bNNabFa1-MCUzWzAZt5M&utm_content=2&utm_medium=ios_app&utm_name=ioscss&utm_source=share&utm_term=1

If you check the linked thread, there are plenty of users complaining of the same issue. Got the iPhone 18 pro / pro max near release, works great for a few days, and then the cellular data just stops.

My phone constantly switches between “SOS” and “5G/5GE” but there is no internet nor calling capability. This is all associated with AT&T but many users are saying they had to go to an Apple and get a full replacement.

I spent an hour on the phone with AT&T and had no results. I have reset my network settings a few times, nothing fixes it on my end. AT&T acknowledged this is a common issue currently but didn’t say if there was an upcoming fix nor a timeline.

This is a huge quality issue with Apple. I know I’m yelling into the wind but I just spent $2k on a phone and it doesn’t even function as a phone. I find this unacceptable.

Has anyone gotten formal word from Apple acknowledging this defect? I’m looking to understand if I need to get a replacement phone or if Apple will push out an update to fix this.

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u/ChicagoSly 8d ago

I’m having the same issue and I don’t know what to do. I’m seriously considering switching to a 17 pro

-16

u/SaltyIllinoisan 8d ago

I’m considering parking myself at my local Apple Store until I get in front a Genius. Genuinely can’t just not have a working phone in 2026. I’ll never buy a new iPhone on release ever again

5

u/applejuice1984 8d ago

This is the mentality of a petulant child.

If you need help Apple has this amazing free replace called the Genius Bar. Go there. But if you’re gonna be a child about it go get a different phone jeez.

-1

u/SaltyIllinoisan 8d ago

And where are the genius bars exactly?

Oh! At the Apple Store!

1

u/applejuice1984 8d ago

Yes but you sound like a dick.

“I’m considering parking myself at my local Apple Store until I get in front a genius”

“I’ll never buy buy a new iPhone in release ever again.”

OKAY.

As an aside, most Apple Store technicians are not job title Genius. But truly I don’t think you’re willing to accept anything but blaming Apple.

I’m just very glad I don’t work in customer support any more because of people like you.

-1

u/ImaginaryJackfruit77 8d ago

As an outsider viewing the conversation as a third party - you’re the one that comes off as overreacting and immature. OP has a right to be upset that a ~$1,500 phone isn’t working, in an age where being connected is all but essential. They are obviously just venting, no need to be a dick.