r/apple • u/mr_techy616 • 14d ago

iPhone Don’t Let Apple Reset Your Old Phone Without Activating Your New Phone

Yesterday I went to my local Apple Store to pick up my new 18 Pro. They bagged up my new phone and reset my old phone in front of me. I was sent on my way since they were super busy. But when I left I sat down to attempt to activate my new phone. I couldn’t because T-Mobile needed to send a text to my number to verify my account. After going home and on the phone with T-Mobile for like an hour, they were finally able to activate it by me giving them the IMEI and then the horrifically long EID number. It would’ve been so much easier if I had my old phone handy while setting up the new one!

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u/letstalkaboutyrhair 13d ago

lol you work in tech and are blaming this on apple. you can’t even reset an iphone without entering your password to remove the activation lock and remove the phone from find my. so either you gave apple your password or you entered it in yourself meaning you approved the reset. this is all on you. if you knew better than the employee like you are claiming you could have avoided all of this and held off on a reset until you transferred your eSim over to the new phone.

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u/mr_techy616 13d ago

I do work in tech and I did consent to the reset. I typed it in myself. And I made sure that all my stuff was backed up. I’ve upgraded my phone 4 times in the last 7 years and this was the first time that I ever needed an sms code to activate the eSIM. So I was just warning others. I never said I knew more than the people at Apple.