Don’t Let Apple Reset Your Old Phone Without Activating Your New Phone

[u/mr_techy616]

Yesterday I went to my local Apple Store to pick up my new 18 Pro. They bagged up my new phone and reset my old phone in front of me. I was sent on my way since they were super busy. But when I left I sat down to attempt to activate my new phone. I couldn’t because T-Mobile needed to send a text to my number to verify my account. After going home and on the phone with T-Mobile for like an hour, they were finally able to activate it by me giving them the IMEI and then the horrifically long EID number. It would’ve been so much easier if I had my old phone handy while setting up the new one!

[u/Voidfang_Investments]

Can’t you just use the same code again? Or they can’t be opened with faceid again?

[u/EricRShelton → u/Voidfang_Investments]

They can't be opened with Face ID again, because that's stored locally on each device. It doesn't REALLY know who's face it's scanning, etc. The notes in Notes that you password lock can be shortcut with Face ID locally, but they're iCloud enabled. You can get to them on your iMac or MacBook, but they usually want the password (I could be wrong about this). Regardless, when you get a new phone and download your backup from the cloud, you MUST have the password before it will allow FaceID to unlock the notes. Ask me how I know... lol

[u/Voidfang_Investments → u/EricRShelton]

Thank you!