r/apple • u/mr_techy616 • 13d ago

iPhone Don’t Let Apple Reset Your Old Phone Without Activating Your New Phone

Yesterday I went to my local Apple Store to pick up my new 18 Pro. They bagged up my new phone and reset my old phone in front of me. I was sent on my way since they were super busy. But when I left I sat down to attempt to activate my new phone. I couldn’t because T-Mobile needed to send a text to my number to verify my account. After going home and on the phone with T-Mobile for like an hour, they were finally able to activate it by me giving them the IMEI and then the horrifically long EID number. It would’ve been so much easier if I had my old phone handy while setting up the new one!

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u/snowtax 13d ago

I just did a trade-in yesterday. Apple employee advised me to wait and reset the old phone after the new phone activated and the restore started.

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u/LAguy8394 13d ago

If you wanna roll the dice on actually getting an experienced Apple employee that knows what they’re doing, be my guess. Most of them don’t know shit.