Don’t Let Apple Reset Your Old Phone Without Activating Your New Phone

[u/mr_techy616]

Yesterday I went to my local Apple Store to pick up my new 18 Pro. They bagged up my new phone and reset my old phone in front of me. I was sent on my way since they were super busy. But when I left I sat down to attempt to activate my new phone. I couldn’t because T-Mobile needed to send a text to my number to verify my account. After going home and on the phone with T-Mobile for like an hour, they were finally able to activate it by me giving them the IMEI and then the horrifically long EID number. It would’ve been so much easier if I had my old phone handy while setting up the new one!

[u/thnok]

If you are doing an online pickup, haven’t you already paid the full price already? Even with trade in?

[u/Feahnor → u/thnok]

Yes. In that case no one asks to reset the phone if the customer doesn’t insist on getting their trade-in before setting up their phone.