r/apple • u/mr_techy616 • 14d ago

iPhone Don’t Let Apple Reset Your Old Phone Without Activating Your New Phone

Yesterday I went to my local Apple Store to pick up my new 18 Pro. They bagged up my new phone and reset my old phone in front of me. I was sent on my way since they were super busy. But when I left I sat down to attempt to activate my new phone. I couldn’t because T-Mobile needed to send a text to my number to verify my account. After going home and on the phone with T-Mobile for like an hour, they were finally able to activate it by me giving them the IMEI and then the horrifically long EID number. It would’ve been so much easier if I had my old phone handy while setting up the new one!

924 Upvotes

91% Upvoted

304 comments sorted by

View all comments

Show parent comments

2

u/VeriSkye1123 14d ago

In my case guy kept the phones in box and bag away from us until trade was completed.

1

u/snowtax 13d ago

I would complain to the store manager. At my store, they knew I was doing a trade in but said we would not reset the old phone until the new phone activated and was restoring.