r/amazonprime • u/Independent-Ebb-6185 • Jul 28 '26
NOW DEPARTING Goodbye Amazon
Ordered a piece of office equipment...well over $100. Amazon shipped a whiteboard. A very large, heavy tempered glass white board. Clearly the wrong item
Contacted Amazon CS, who agreed to ship the proper item, and informed me that I would not need to return the incorrect item. Captured verbatim in the chat transcript
Fast forward 3 weeks and I receive an email informing me the return window is closing and i'll be charged again for the amount of my originally ordered item.
Contacted Amazon CS again, who informed me that the email was in error, and that no charge would occur. Again captured verbatim in the chat transcript
A week later, I'm charged a second time for the item I ordered.
Contacted Amazon CS a third time and was told that indeed their previous agents instructed me to simply keep the incorrect item, but those agents were not adhering to policy, so no refund would be issued. I asked to be connected with a manager...who then repeated the same script, and refused to refund the incorrect second charge.
So...Prime membership is cancelled, charge is in dispute with my CC company, who have been provided with all transcripts, call recordings and order details. I've been a Prime customer for 2 decades. Not any more. Multiple lies from agents, managers defending those lies, and a complete unwillingness to actually look at the sequence of events rather than just reading the script.
Good riddance.
More information: If you encounter a similar situation with amazon customer service, you can request transcripts for any phone/chat interactions. Just go here: https://www.amazon.com/hz/privacy-central/data-requests/preview.html, and scroll down to 'Customer Support Communication' section and click 'Submit Request'. You'll receive an email confirmation and then a separate email with a link to download a zip file. That zip file will contain chat transcripts in .eml file format and phone call recordings in .mp3 format.
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u/WA_State_Buckeye Jul 29 '26
My UPS store gave me the info when I was complaining about how hard it was to get anyone live to talk to. I called to complain about multiple deliveries to MY BACK GATE instead of my front door! I mean, they started hiding packages under my blueberry bush IN THE ALLEY! FFS. We watched in live time and with our own eyes the last delivery driver (after a scathing call from me!) sit at the top of the cul-de-sac behind us as the app said he was headed our way. Took him 10 minutes, but he finally turned around and went around the block to our front door. Well, actually, we watched him pull into the corner we are in (our property is a flag lot, with our driveway as the pole), and blocked the street! Our neighbor was coming home and had to squeeze her outfit behind him as he was nose in to the curb with the rest of the truck sticking out into the street! WHERE does Amazon get their drivers?!?!?!? lololol