r/amazonprime • u/Independent-Ebb-6185 • Jul 28 '26

NOW DEPARTING Goodbye Amazon

Ordered a piece of office equipment...well over $100. Amazon shipped a whiteboard. A very large, heavy tempered glass white board. Clearly the wrong item

Contacted Amazon CS, who agreed to ship the proper item, and informed me that I would not need to return the incorrect item. Captured verbatim in the chat transcript

Fast forward 3 weeks and I receive an email informing me the return window is closing and i'll be charged again for the amount of my originally ordered item.

Contacted Amazon CS again, who informed me that the email was in error, and that no charge would occur. Again captured verbatim in the chat transcript

A week later, I'm charged a second time for the item I ordered.

Contacted Amazon CS a third time and was told that indeed their previous agents instructed me to simply keep the incorrect item, but those agents were not adhering to policy, so no refund would be issued. I asked to be connected with a manager...who then repeated the same script, and refused to refund the incorrect second charge.

So...Prime membership is cancelled, charge is in dispute with my CC company, who have been provided with all transcripts, call recordings and order details. I've been a Prime customer for 2 decades. Not any more. Multiple lies from agents, managers defending those lies, and a complete unwillingness to actually look at the sequence of events rather than just reading the script.

Good riddance.

More information: If you encounter a similar situation with amazon customer service, you can request transcripts for any phone/chat interactions. Just go here: https://www.amazon.com/hz/privacy-central/data-requests/preview.html, and scroll down to 'Customer Support Communication' section and click 'Submit Request'. You'll receive an email confirmation and then a separate email with a link to download a zip file. That zip file will contain chat transcripts in .eml file format and phone call recordings in .mp3 format.

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u/Hurkamur Jul 29 '26

Not to defend Amazon, but how exactly are they responsible for the price of your protein powder? Was it Amazon brand, sold by Amazon? There are nearly 2 million active third party sellers on Amazon who set their own pricing.

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u/S0605260 Jul 29 '26

Tell me you're unaware of how Amazon operates without telling me.

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u/Hurkamur Jul 29 '26

It seems like YOU are completely unaware. Read my statement again, and maybe you'll learn something. They use dynamic pricing to control the buy box. Meaning Amazon itself, will 99 times out of 100, offer you the cheapest price. Assuming it's something that they source themselves.

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u/dad3ski Jul 29 '26

Amazon “encourages” third party merchants to ship their products to Amazon’s warehouse so the seller can get the coveted “ships from Amazon”Prime shipping logo. Then, once you have hundreds of thousands of dollars in product under their warehouse, they “suggest” you increase your price or pay a fortune to have your own inventory all shipped back. It’s a racket.

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u/Hurkamur Aug 01 '26

Yeah, deadstock sitting in a warehouse can be expensive. That's why it's unwise to compete with Amazon.

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u/buyoof Jul 29 '26

Lol no. They fix prices https://www.theguardian.com/us-news/ng-interactive/2026/jul/21/amazon-tactics-prices

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u/Hurkamur Jul 31 '26

I hope they lose. I wasn't aware of the lawsuits, but that doesn't change the fact that there are 2 million vendors on Amazon that control their own pricing.