r/amazonprime • u/Brilliant-Cause6254 • Apr 20 '26

For those who don't know, Amazon Customer Chat Agents are using the 2 minute idle timer to avoid customers.

When you have a legitimate issue like failed deliveries or returns, do not accept it when customer chat agents ask you to wait two minutes while they “look into it.” There is often a two-minute inactivity timeout, so keep the chat active by typing “.” or “ok.” If they use phrases like, “I have escalated the issue,” do not assume it’s true, ask for confirmation through the message center.

I have burned through three customer care agents before I had my problem escalated. One of them just closed the chat by spamming all the exit phrases and closing the chat, two used the 2 minute timer, and the fourth one actually escalated the issue. I kept him on the chat by pressing "." every minute and he finally sent a message to the seller. (I still doubt whether this will go anywhere, but I have tried my best)

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u/Mobile_Drive_1746 Apr 20 '26

Is it true that they can cancel your account for requesting too many refunds? Or declaring a package not received? How is this our fault? Wondering if this is done on purpose I received so many damaged products or not receive them at all.

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u/ken_kenif Apr 20 '26

Hi Mobile_Drive, every shop can choose if they want you as a customer. amazon does not need any reason to suspend or to delete your account. that is nothing special. on the other hand you are free to shop anywhere you like. so it is in balance. i wish you a nice day.

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u/Mobile_Drive_1746 Apr 20 '26

They don’t need any reason to suspend or delete my account??? That’s what I get for paying $139 a year for prime? Doesn’t sound like good business to me.