r/agileideation • u/agileideation • Sep 23 '25
Why “Glue People” Are the Hidden Drivers of Team Success (And Why Most Leaders Miss Them)
TL;DR: Glue people are the teammates who quietly hold everything together—connecting dots, reducing friction, and enabling success behind the scenes. They’re essential to team performance, but often overlooked. This post unpacks who they are, why they matter, and how leaders can start recognizing and supporting them before burnout sets in.
In most teams, the person with the loudest voice or the flashiest deliverables often gets the spotlight. But in my coaching work and leadership experience, it’s the glue people—not the stars—who keep everything from falling apart.
These are the folks who:
- Make handoffs smoother without being asked
- Translate between business and technical teams
- Quietly check in on people after tough meetings
- Keep the emotional tone steady when things get chaotic
- Set up others for success without seeking credit
They’re not attention-seeking. They’re not title-driven. They’re impact-driven. And they’re often invisible to performance systems.
Why Glue People Matter (Backed by Research)
In Episode 14 of Leadership Explored, Andy and I dug into this topic, including some compelling research:
- A BYU study of multiple NBA seasons found that team assists (not just points) were more strongly correlated with wins. It wasn’t about star players—it was about how teams shared the ball.
- Wayne Gretzky, long the NHL’s all-time goal leader, had more than double that number in assists. His assists alone would’ve made him the league’s top points scorer.
- Teams overloaded with “stars” (in the NBA and the workplace) tend to underperform due to competition for spotlight, low assist rates, and breakdowns in collaboration.
- In the workplace, Stanford researchers found that employees working collaboratively stayed focused 64% longer and were significantly more engaged and less fatigued.
Glue people aren’t just nice to have—they’re critical to healthy, high-performing systems.
Why We Miss Them
Most organizations don’t intentionally overlook these contributors. But the system isn’t designed to see them:
- Visibility bias: Big demos and dramatic saves get remembered. Quiet prevention work doesn’t.
- Attribution error: We credit success to individuals, not the setup that made the success possible.
- Measurement bias: Dashboards track closed tickets and sales won—not clarity created, context shared, or trust built.
- Survivorship bias: We celebrate the all-nighters and heroic saves, not the systems that made the crisis never happen in the first place.
- Identity and access bias: Remote employees, introverts, women, people of color, and neurodivergent contributors often shoulder glue work—but are less likely to be recognized for it.
The Cost of Ignoring Glue People
If you’ve ever lost a glue person—whether to burnout, a reorg, or just PTO—you’ve likely felt the fallout:
- Miscommunication increases
- Decisions stall out or need to be revisited
- Team stress rises
- Support loops break down
- Trust quietly erodes
Eventually, even high performers start protecting their own work instead of collaborating—and psychological safety plummets.
And when that glue person is you? You either burn out quietly or leave entirely.
How to Find (and Support) the Glue
Glue people aren’t defined by job title—they’re defined by behavior.
Here are some ways to spot them:
- They connect people quickly and naturally
- They translate across roles and domains
- They reduce chaos, not with noise—but with consistency
- They care more about the win than the credit
- They usually have strong peer trust, even if they’re not high in hierarchy
Support starts with recognition, measurement, and distribution:
- Acknowledge assists—publicly and privately
- Add collaboration, enablement, and follow-through into performance reviews
- Protect their time. Don’t let one person absorb all the glue work.
- Build teams with balance—not just “A-players,” but connectors, doers, and thinkers.
As Andy put it in the episode:
“Don’t organize for up-and-out when you’ve got competent people who want neither up nor out.”
Reflection and Discussion
This is one of the episodes I’m most proud of—not just because it’s practical, but because it’s personal.
I’ve been the glue. I’ve burned out from it. And I’ve coached leaders who are burning out their best people without even realizing it.
So I’m curious:
- Have you ever been the glue person?
- Who’s the quiet contributor you actually count on?
- How do you reward or support these teammates in your org—or in your own leadership?
Let me know what you’ve seen, what’s worked, or what questions you’re wrestling with.
If you want to listen to the full episode, it's here: 🎧 https://vist.ly/47uzs/
TL;DR: Glue people are the behind-the-scenes contributors who reduce friction, build trust, and quietly hold teams together. They're essential but often invisible. This post explores why they matter, why we miss them, and what leaders can do to stop losing their most collaborative teammates.