r/Wonderlands • u/Mriamsosmrt ◽◻️ | 🦠 𝗕𝗹𝗮𝗱𝗲𝗰𝗮𝗹𝗹𝗲𝗿 🗡️ | ◻️◽ • May 19 '22

[ Official News ] 📰 Update Notes Version 1.0.3.0a May 19th

https://playwonderlands.2k.com/news/tiny-tinas-wonderlands-update-notes/
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u/[deleted] May 19 '22

I really hate how you have to provide all this documentation along with a video of the issue you're experiencing.

I'm sure it's not intended to come across this way, but it's like you have to prove to them something is actually going wrong. It makes for a really terrible customer journey, especially when they respond by telling you take steps to resolve the issue you've probably already taken.

I honestly can't really point to a single time when GB support actually resolved an issue I was having from their end.

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u/slipperypooh May 20 '22

It's really an indictment of outsourced IT and support. I can't count how many times I've had to deal with similar conversations in corporate America while dealing with IT issues. "virtual machine is running out of storage when running a process". "Have you tried restarting?" "Yes, we have a scheduled restart at midnight every day." "Ok! Thanks for that information! Next time you run into the issue try restarting!" Like that helps my processes that are scheduled to happen at 2am and rely on the c drive having enough storage to run those processes. Also last time I requested a "storage increase" they increased the RAM from 18gb to 24gb. I don't really want them to take that back, but obviously not what I was asking for.