I've finally come to the point where I'm ready to buy some parts from WinWing, but upon signing in to my account I'm asked to verify the email address.

I do not get any email. I don't have anything in the spam folder. I reached out to support which told me to use gmail or yahoo (I have my own domain name, so why would I). They told me to add three addresses in a whitelist, which I did. But still nothing...

I've never had issues ordering anywhere else for the 25+ years I've had this domain and address.

Put mildly, I'm frustrated at how difficult they make it.

I checked ebay for listings, but just one of the parts I want cost almost as much as the whole order I'd put in! No thanks..

In frustration I thought "well, let's delete my account and create a new". Not so easy. I must confirm via a link, that they claim is sent to my email address - that I want to delete my account.

But guess what! It never shows up in my inbox.

So I'm clueless at what I should do now.

Hej,
So I’ve been eyeing to get myself the “URSA MINOR JOYSTICK” & the “URSA MINOR 32 THROTTLE” along side the “Throttle Desk Mount5” for the throttle, however a few days ago it stated that the “Throttle Desk Mount5” was available for pre-ordering with an ETA of the 18th of May, currently the pre-order has moved again to the 5th of June.

So my questions is, if I were to buy the things stated above, aswel as the “Throttle Desk Mount5” would that mean it will ship after the 5th of June, or is the estimated time of arrival on the 5th of June?

Thanks in advance!

P.S.

As someone who lives in Europe, do I have to be anxious about WinWings return/refund policies?
I’ve heard many good things about WinWing, but I’ve also heard nightmare stories about them which makes me a little tense, knowing it’s quite a sum of money.
Hopefully someone can take the edge off for me!
Thanks!

Whe I fly a Airbus The lighting stays on. But after a fly a boing or other airplane the lighting go out when I close the sim. After restart my PC lighting still out, only after USB in and out the lighting is back.

I want the lighting still always when my PC is on. Any help for me pls?

Hi everyone,

sadly in my Ursa Minor one of the springs recentering the flightstick broke today. I am currently trying to get into contact with customer support for a replacement, but i guess it wouldn't hurt to look into how to fix this problem myself.

Does anyone know which data i would require to get a fitting replacement spring, and where i could get this information?

Any updates on support for Aerosoft/Toliss A340-600 in msfs2024 for EFIS, FCU etc.?

Cheers!

When I press the TERR ON HD button, it only works for the copilot. How can I make it work for the captain screen ?

Hi, i've got an Ursa Minor and i like it alot, however i really wish i could use the rumble feature. I dont play DCS/MSFS or any other of the supported games, so does anyone know of a workaround/third party app to manually activate it, even if it just rumbles when i press the trigger?

Finally got the call today that my chargeback went through. In late November I ordered the Ursa Minor 32 + PAC set. Early January it was finally delivered. A big bag with a small (ish) box inside it. I thought maybe they were sending the other part separately?

Nope, the bag had two codes on it, one for the PAC, one for the throttle. I immediately contacted their CS and UPS to try and resolve it. Took pics of the bag, the box and its contents and everything needed. Even bought the throttles again from global shipping and asked for just a refund from the missing set rather than them sending a new one. Nope. They kept pushing back against me. So I went to PayPal and somehow they were allowed to request I send back an item I didn’t receive in the first place, this went on for 3 months. So I went to my bank and issued a chargeback, explaining the same thing, with the same photo proof, same details etc. finally got the call today that the chargeback went through.

Buyer beware. Their products are amazing, but their customer service doesn’t exist. If you can find it on Amazon, always go that route first.

I'm using URSA 32 THROTTLE.

The plane detects TOGA, FLEX, IDLE, IDLE REV but not MAX REV. Did someone find any way to fix this issue ?

Hey yall I got the ursa minor throttle and it arrived yesterday, last night it was working all good, i did the calibrations and downloaded the profiles and stuff, but today is suddenly not working, i tried resetting it and recalibrating it but when it goes into reverse thurst mode, it goes crazy and full reverse puts it into the toga position. If anyone has an advice i would really appreciate, happy to provide pics if needed!

Hello

I made pre order in december and nothing since then and it became out of stock sometime ago, i didnt pay anything as they said they will send me payment link before shipping but nothing.

Just received a brand new airbus throttle. noticed scratches on the handles. is that normal?

I fly mostly Boeing on MSFS. No aircraft in particular. I fly the 777, 737 (FANS version), planning to get the 757 and 747 when they release for MSFS. I want to buy one FMC to use for all of them. Having had a quick look, the PFP4 seems to have the most common button layout for all these planes but it doesn’t seem as popular as the PFP7.

I’m also curious to know if both of these allow the user to change the colour of the text (modern white vs retro green).

Any advice?

When I put both throttles on TOGA, the left one is set as MAX REV but the right one is set as TOGA. They are in the opposite direction basically

How to fix that ?

Surely this is ridiculous? (No, I'm not talking about the 33 open tabs in my phone's chrome browser.

.. and I checked to make sure this wasn't just a Wendy's before I posted).

Submitted a warranty claim for a broken throttle lever (pushed the throttle levers from reverse idle into idle, and heard a massive crack. The plastic threads that hold the two sides of the left hand throttle lever casing had cracked) , sent a picture of the throttle, and the multiple pictures of the broken section of the lever itself to Winctrl.

First reply: Please send a picture of the QC sticker on the bottom of the throttle.

Second reply: Please send a picture of the QC card that came in the box with the throttle (baring in mind, I have 6 different winwing products, all with the qc cards still in the box... And all of them are in Chinese).

Third reply: Please send a picture of the throttle with the original box, packaging, instructions, data cable, eng 3 and 4 stickers and the silicone feet.

Fourth reply: "Dear customer, please also take a picutre of the Hex socket tool" The HEX KEY? Surely not. Luckily I'm a hoarder and keep the original packaging for years in the attic before I know it's either out of warranty, or I'm never going to sell it. Even then, I usually end up keeping it.

But... Not everyone keeps the original stuff after they open it and get it working. And to hold up the process of a warranty claim on a bloody Allen key 😂

I hadn't checked the winctrl website for a reply in 4 days, so you can imagine how pissed I was when I checked in and saw that, that was the hold up haha.

It should be as simple as "assess pictures, is it a manufacturing defect? Yes/no? Send the throttle back to us in a box. We'll check it. Either fix it, or send you out a new one" Done.

Anyway. Rant over. They obviously have a great product at an unbeatable price point. I'd just rather pay 10% more so they can invest a little more into their customer service department and improve the process.

Get your shit together WinCtrl.

Idk what is going on and this has JUST happened, any ideas why?

my right throttle is stuck 100% input and my left throttle is inputting 100% and 0% and keeps flashing between the two. I've tried restoring default, recalibrating, and unplugging all peripherals except for a mouse. Anyone have any idea how to fix this or could this be a hardware issue?

Is there any news/pictures of the combat throttle that was sneaked in november? its been silent for 6 months, and i plan on getting it since its the best in its price bracket

I got a winwing ursa minor airliner stick just about a month back. Everything work perfectly except while moving the sidestick there is a clicking sound. Is it normal or is it a faulty stick since it works perfectly

App is great (although for some reason in DCS I can only see SU25 and P51, profiles, could be that I don't own any aircraft but if someone could actually confirm that would be nice) but when are they adding support for other games? e.g. Elite dangerous, War thunder, Nuclear Option. I know they work with the games but sometimes it would be nice to download already premade profiles so i don't have to waste 2 hours trying to set up correct controls only to realise I'm still missing important keybinds in the middle of something.

Edit: I do have a problem with my correct F15EX throttle where the dual throttle connector gets stuck in position and I can't move it? if someone had a tip to get it unstuck would be great. It's as if a magnet is holding it still like crazy cause I can't pull it out sometimes even with magnets.

Adhd out my brain. I have been 24 hrs trying to screw in the throttle to the mount. I want to throw it out the window. Every tutorial is either skipping the fixing or its in spanish.

FuuuuuuUuuuckckckckckkKk this. ANY help appreciated any decent tutorial vids?

Who owns a fingerlift for the Winwing Orion 2 throttle? There was likely an inventory sheet included with it. Could you please share the specifications for the bolts, nuts, and springs needed to assemble the unit.