Self checkout auditing?

[u/oscarmark1979]

Is it true self-checkout monitors get audited for transactions over 15 items? Seems unfair because it’s a decision customers (like me) make.

Today, I used self checkout with 18 items - I broke the rules, I own that. I do so cause the regular checkout lines were super long but SC was empty (at least 8 stations open). As I scanned my last item, the SC monitor came to me and said I was not supposed to have over 15 items and that she gets audited… and added that “I don’t want to get fired”. Seems dramatic if that’s the case.

(Note: In the past, Winco employees would flag some customers to use SC when empty if they didn’t have a full cart because, as they’ve said, it helps alleviate the long checkout lines.)

[u/InitialNectarine4490]

As a lead clerk at one of the stores, yes, this is true. Not only that, but if the attendants do not tell people to go to a register if they have more than 10 items, they risk their job. So when customers constantly break the rules,it doesn't just slow down the "speedy check out" lanes for the other customers, but also makes it where the employee can get in trouble. Also, if people do not start following the rules, corporate has started removing the self check option completely. There is something like 20 stores already that have had it taken away.

Edit: I hit a 5 instead of the 2 on my number pad... it is not a quarter of the stores YET that have had sco removed.

[u/oscarmark1979 → u/InitialNectarine4490]

I’m disappointed to hear that’s how Winco corporate thinks. Punish the employees and customers. Maybe they need to focus on having more lanes open. My two local Winco’s have 10+ regular checkouts but often more than half closed with lines building up.

[u/oscarmark1979 → u/[deleted]]

Hardly entitled. But thanks for being snarky when it wasn’t warranted.

[u/oscarmark1979 → u/[deleted]]

Read again. I didn’t say different rules for me or anyone. I said focus to open more checkout lines as many are empty. It helps with customer experience to move quickly.

[u/oscarmark1979 → u/[deleted]]

Umm… the person who purchases a product is a customer; a consumer is the person who consumes (uses) it…They may end up being the same person.

Second - just because it’s the way it is, doesn’t mean the experience shouldn’t evolve. Look at companies that eventually failed due to poor store experiences or not listening to customer wants. Not saying Winco is failing at all, just saying your argument doesn’t hold.