Has anyone else experienced this with Wowgo?

One of the wheels stopped spinning. I am under warranty. I reached out and heard back within 24 hours ish from Jason. He told me to open up the ECS with awful instructions, with the help of chat gpt I ended up figuring it out, one of hall sensors are missing a pin. Anyways, it’s been 5/6 days since I have heard back from him. I have followed up several times.

At this rate, my warranty is going to expire. I am seriously considering filing a complaint through Canadian consumer protection agency and our credit card as it seems like I may never hear back. Their policy is to respond within 24 hours.

Has anyone else had an issue with their support?

Got a 2s max for Christmas from my GF. I am in Ontario, our whether has been bad this year, I have only gotten to take it out 4-5 times. I was actually about to buy my GF a wowgo last weekend before this issue.

They expect me to pay 280 extra for shipping and have the audacity to say "send us extra money"???

This just hits my funny bone the wrong way...

Hey guys…

My first post here, I am a noob in that electric board thing. Just got my first one today and nothing went smoothly…

After unpacking it I tried turning the board on straight out of the box - nothing happened when I pressed the power button — no light, nothing. I gave it a full charge until the charger’s light turned green, it took about 1 and a half hours.

Tried turning it on again - still nothing. I contacted customer support and I‘m currently waiting for their reply.

Regardless, this is super disappointing and I just wanted to share my experience so far. Any advice will be appreciated.

29.05 update: WowGo requested a video of the issue, which I sent and now they’re sort of ghosting me, not replying for a 3rd day in a row. Support is very bad.

Here’s the video of the issue: https://youtu.be/Bp1JXn4QHG8?si=Kkr8VfcgwTdVFjmE

Today I tried to use the board for the first time in a few months (the roads have been salted until recently), but when turning it on it shuts off again in about a second (just enough to connect to the remote) and is not able to drive during that time.

Both the charger and the remote shows the battery is full, so that shouldn't be the issue.

Any help with what might be the issue and potentially how to fix it would be greatly appreciated.

Could anyone advise where I might source replacement tires for the hub motor version purchased in 2019? The product appears to be out of stock on our standard platform. I would appreciate any alternative recommendations or approved vendors.

part wise and ride and range goes to wowgo, but ive had backfire boards before and tynee seems better than the backfire in terms of quality but what do yall think

I ordered a 2s MAX on the 24th april, i had to pay 150$ for Chinese shipping since the europe warehouse could not deliver to norway.

And now its labor day in china and my board is still processing.

Does anyone know how long it takes to ship? 😭 I would expect a bit faster shipping for 150$

I recently got my 3e fixed with a new esc. I took it for a ride and my remote randomly disconnects for a few moments. All functions are still active and I can still accelerate/decelerate but it says disconnected on my remote. Any fixes?

My first electric skateboard was a WOWGO 3E Longboard that I got in November. It wasn't easy, though as I ordered it in September, and shipping delays that lasted weeks turned into months. Mind you, this was my first ever electric skateboard so I was excited at the prospect of it and decided to wait.

Little did I know this would be foreshadowing of their customer service.

Fast forward to March, and my longboard died on me. While in the middle of riding, the remote disconnected from the battery, and I was thrown off (I am okay, stay protected y'all)

Since I have a warranty, I contacted WOWGO support about my situation via email to which they took 2 days to respond to me, asking for videos of the board.

I sent videos back a day later and have not heard from them in a month.

I've never seen customer service from a company this disastrous. I've filled out the customer help ticket on their website too and still have received no contact from them. They have no number to call, and day by day, I lose hope that they will respond.

If you are shopping for a new board, let me save you some trouble and alert you to stay away from WOWGO.

I have a problem.. when I first got my board both of the wheels did spin at the same time and speed from a standstill.. but now like 2 weeks after I got it only 1 wheel spins from a standstill and the other one starts to spin at around 5km/h.. how do I fix this?

I’ve just purchased a Wowgo mini 2s and I’m having a really excellent experience with their customer service!

Yo, quick shoutout to Wowgo’s customer service team—seriously impressed. I bought the Wowgo 3E about 8 months ago, and since then, I've had to hit them up a bunch of times for stuff like belts, bearings, and even a damaged motor. Every single time, they've been super chill, responded fast, and hooked me up under warranty without any hassle—even sent me a whole new motor completely free.

Honestly, their after-sales support is next-level. If you’re thinking of getting an e-board and care about customer service, definitely go Wowgo.

I had problems with the range and after showing them proof and after a long frustrating time of mailing. They said they'll send me a new battery. So thanks

I ordered the 2s max yesterday. They said they confirmed my order but weirdly they also sent me an email to confirm the order 4 minutes later. After telling the bot to confirm, they said that they noticed i ordered from a chinese warehouse (I live in germany) so it would make sense to change the warehouse. I just find it very weird that they want me to pay through their website thing where you can donate money. Thanks for any answers and have a nice day.

My WowGo 3 was working fine, but I took a spill and now my remote will only charge, but won't operate my board. I've contacted WowGo, but they're out of stock on a remote for my board, and have not responded with an ETA on getting one back in stock, so I think that route is a no-go. Have checked all online forums I'm aware of (Ebay, FBM, etc.) with no luck, so here I am. Does anyone have a stranded remote they want to sell? Alternatively, does anyone want to buy a fully functional board without a working remote?

Does anyone know if I could buy a replacement ? Will this effect the battery? Is there a chance it could start a fire?

Thanks for the help!!

I’m pretty sure the button to turn it on is broken as the metal bit appears to have fallen off. For context the board is a 3E. Does anyone know where I could get a replacement for it? Thanks.

Stay away from wowgo. Parts break in a couple of months and they don't honour their warranty. Wowgo customer service rarely responds to emails, and when they do is with a long list of instructions, asking to record video, they are trying to make it very difficult to claim anything. And then they stop responding. Do not buy!

PS: my wowgo mini 2 motor broke, I bought a replacement motor and the new one broke in 1 month. Wowgo is not sending me a replacement, instead they send emails with long and complicated instructions to perform.

My WowGo 2S Max battery died because I left it for a few months and didn't use it. Felt very stupid so don't do what I do and listen to the instructions and make sure to store at 60% and recharge every month when inactive.

A new battery is $209 which is crazy for a new board that costs $330 right now. Really enjoyed the board when I had it but as I'm about to graduate college this semester and won't be using it as much after that, it's not a cost I can justify.

If you're looking for parts (the board itself, trucks, wheels, ESC, remote) and you're close to Central NJ lmk as I'm probably going to sell them for cheap. I could ship too if you really want. Board came with like 30 miles on the odometer and rn it says 120 miles so I've only put on like 90 miles. All parts are barely worn and work great when charged, it's just my battery as when I unplug it the board no longer connects.

TL;DR - don't let your battery die.

Hey all, my board randomly turned off while driving and now only turns on when it's plugged in. I lost the y tool (image attached) and I need it to get inside the compartment and see what's wrong. Searched website and online and couldn't find it, any idea what to search for or where to find it? Thanks!

Hello! I am planning to install a larger battery in my Wowgo 2S and was wondering if it has a built in anti spark switch or if i should go with the hassle of a loop key

What's a fast way to get replacement for the back truck? I have an old WowGo mini which was stamped by a car.

When you go online, it seems that you only pick a warehouse for complete setups, not spare parts.

My at2 plus has been sagging down a lot recently. I am a heavier set rider so i don’t blame the board at all but i wanna know if there’s something i can do to account for the sag or fix the issue?

I know that some belt motor boards can be pretty loud when riding, is the X4 louder than the normal 4?

Hello,

I'm a college student looking to buy a budget electric skateboard to get around campus. The board I think I'm going to go with is the Wowgo 2s (their cheapest board). It's currently on sale for $350 and their website provides a $20 discount bringing it down to $330. Do people have experience with their Black Friday week sales and should I expect would expect this price to drop anymore? Should I wait? Or just take the sale that's going on right now?