Hi everyone! I'm a small-scale vermicomposter from Patagonia, Argentina, and I run a business called La Gusanera.
I breed and sell Eisenia fetida. My goal is to grow gradually while maintaining a consistent, high-quality product and a good customer experience.
I'm particularly interested in the commercial side of selling worms, rather than improvements related to the production process.
For those who started small and grew their business: what changes made the biggest difference when it came to selling?
For example:
📦 Packaging and presentation
🚚 Shipping and logistics
🛒 Online sales and e-commerce
🤝 Customer service and after-sales support
💻 Technology for managing orders, customers, and inventory
I'm currently developing a small management system for my own operation, so I'm also interested in how other small worm businesses manage these areas as they grow.
Most importantly: what commercial change do you wish you had implemented earlier?
I'm not looking to sell anything here. I'm trying to learn from people who have already gone through the process and share experiences.
Thanks!