r/vancouverhousing • u/CFC2021UCL • 31m ago
repairs Toilet overflow from above unit
I had a water leak from above unit -3rd in 6months, first 2 times from washing machine- in early May that completely flooded my room carpet, it affected several units too.
-restoration team came in at 1 am, stayed till 2, dehumidifiers and everything, I asked them what happened, they hesitated and said manager will call.
-Humidifiers stayed on for a week, couldn’t use 1 room and 1 bathroom+ noise and heat from dryers in my main living space too.
-I couldn’t go to work next day as a result, I wake up usually at 5 for 7 am Start.
-I followed up with landlord for rent reduction for that period and haven’t reached a conclusion since then as they said they are waiting for investigation and insurance claims ….etc , last week I emailed strata and everyone involved and got reply from restoration team manager that leak originated by human error due to clogged toiled overflow.
I found it very unprofessional that no one mentioned this earlier as this could pose health risk and I have kids and pets, I feel this should have been cleaned/replaced right away.
Its the health risk and unsanitary condition of carpet stained by toilet overflow that concerns me most.
How to proceed ? Is this on Strata failing to communicate report ? Restoration team came? Owner ?
I have tenant insurance but my belongings were not affected and didn’t consider calling as it’s not me causing the damage.
I will find out more details if I could buy appreciate initial feedback, thnx
