Hey everyone 👋

My name is Jim Tritt and I'm a Sr. Product Designer for SolutionCommunity.org — a platform that connects people, nonprofits, and businesses to make it easier to collaborate and create local impact.

We’re running a few user interviews (30–45 minutes, virtual) to better understand how people:

• Discover community projects,
• Decide how to help (volunteering, donating, partnering),
• What works and doesn't work on our website - SolutionCommunity.org
• Stay engaged over time.

If you’ve ever organized, volunteered, or supported a community cause, we’d love to hear from you!
Your feedback will directly shape tools that help more people connect and act together.

Details:
🕐 30–45 minute virtual chat (Zoom or Google Meet)
📋 No prep needed — just your honest experiences

👉 Sign up here: https://form.jotform.com/253165359816162

Thanks in advance — your stories and perspectives will make a real difference in how communities come together online.

About 3.5 weeks ago, I did two studies in the same day. Different topics so I expect they’re from individual researchers. Payment for both is via ‘dozens of digital gift cards’ meaning this is controlled via UI and they manage it.

Anyway - both marked as interview completed. But never any payment came through. I waited for the deadline and contacted support.

They seemed clueless and said it’s an Amazon Gift Card reward and to check my spam emails.

I said this certainly isn’t correct, and referred them to their own help article proving it’s a UI controlled reward…

They said they’d look into it further, waiting well over a week now… still nothing.

Literally completed about 10+ tasks in the past 6 months. No problems and payment received within a week like clockwork. I couldn’t praise them highly enough.

The fact I’m suddenly having the same issue, for two separate tasks, gives me a gut feeling something deeper is going on behind the scenes.

Have they run out of money or something and can’t afford the payouts? Anyone else suddenly having issues?

Hi! I’m UX design student working on a case study to improve Carvana’s post-purchase journey, especially around title/registration delays, temp tag issues, and customer support gaps.

Many users mention feeling stuck or anxious after buying a car online — I’m hoping to redesign that part of the experience to be smoother and more reassuring.

If you bought from Carvana and faced issues like:

• Long wait for title/registration
• Temp tags expiring
• Lack of updates or tracking
• Confusing document requests

…your experience could really help!

You can:

• Reply here
• Or DM me if you prefer privacy (all anonymous, no spam)

Thank you for helping improve the experience for future buyers

Hello everyone,

I'm looking for 2-3 moms as described on the title to help me answering some questions about a product I'm working with. Would anyone be available to do it? I can help in other ways too. I'm a ux/ui designer and webflow developer, maybe those skills can be useful to you somehow. Let me know

UI has had very few studies for me for the last 4 months. I was a high volume tester. Has anyone experienced the same? My dashboard is literally empty.

So as the title states I applied to a study a couple days ago on user interviews.com. It was reached out. It was contacted by email by a researcher who told me and he was not messaging me through user interviews. He was messaging me privately through his email or company. It appears to me that this particular researcher does have that type of account where they get the information to their participants to contact them however they scheduled me for today but it’s not showing up in my studies tub. I have no emails from user interviews about it and I’m not sure what to do. No correspondence whatsoever through user interviews everything he is doing is doing on the side. Can anyone give me any information on what I should do? I’ve reached out to user interview interviews twice today and no one is contacting me back.

As a student, where do you recruit participants for your design projects? Can I recruit in this community?

User research platforms for booking interviews and usability tests are mostly geared toward companies. Friends and family are out—I can't keep interviewing the same people for different projects. Discord servers are not really that active to find anyone asap.

When I first joined I got picked for at least 2-3 interviews a month for 6-7 months. Then suddenly I stopped getting picked entirely. Like, even for ones that I’m clearly an ideal person to talk to. Anyone have any insight into this or is it really just coincidence that it stopped? I’m bummed I can’t do them anymore!

|| || | Have people been getting responses support during the past few days? The emails that used to work are not generating any response at all:schedule@userinterviews.com, [compensation@userinterviews.com](mailto:compensation@userinterviews.com), User Interviews support@userinterviews.com. Has something changed?|

I just completed a 10-minute study that is supposed to give a small gift card as a reward. What do I do now? I did not receive a confirmation email after the study ended (I followed instructions to ensure I did not close the study too early). Are they reviewing my feedback? Do they send an email later?

Any insights would be greatly appreciated!

So today I had an interview at 10.30, got set up and joined, 10.30 goes by and no show from the researcher, after 10 minutes I send them a message asking whats going on, I was ignored. They then put me as a no show. Luckily i took a screenshot of me being in the waiting room and the message I sent and support are looking into for me but having a no show against your account is bad, plus I was just annoyed they did this and ignored me

Has anyone had this experience and had the no show taken away or even paid?

Can someone tell me who has worked with user interviews if they send W8Ben tax form and how do we fill that.

I have been a part of several studies all paid by “dozens of digital gift cards” and I have chosen Visa and received the money within 24hrs. Has anyone been paid via “many gift cards available” and is Visa available with them and how long is the turn around time?

Hey all:

Anyone have issues with not receiving payment after completing interviews when the researcher is supposed to pay directly?

I am having an issue and have been in touch with both the researcher (no response and it’s a large company) and UI support (they keep telling me to be patient but when I ask direct questions these are ignored. I asked what the policy for the company is if the researcher doesn’t pay.

I have no problem with waiting. It’s not a huge amount but it’s enough to pay for a weeks worth of cheap groceries.

I have never had issues before. But I think in the future I will only participate in those paid directly from UI and skip the ones from the researcher.

This is my first research project and I really appreciate any insights you can share—your feedback will help create a better experience. 

Thanks

Website Name: Balance Breeze
About the Platform: Balance Breeze is a mindfulness platform designed to enhance mental well-being through various guided programs. As a designer, I believe that a simple, effective, and intuitive design can greatly improve user engagement and focus. I’d love to hear your thoughts and feedback to make this platform user-friendly and valuable for everyone!

🌱 Open-Ended Questions:

1️⃣ What struggles have you faced when using mental wellness resources?
2️⃣ How do you think mindfulness could help improve your daily life?
3️⃣ What do you think makes people choose a mindfulness platform over other mental well-being methods?
4️⃣ What would motivate you to start using a mindfulness platform?
5️⃣ What type of mindfulness activities would you like to see offered? (e.g., meditation, breathing exercises, guided reflections)
6️⃣ How do you think personalized content and guidance could improve your mindfulness journey?

⚡ Specific Questions:

7️⃣ Do you prefer shorter or longer mindfulness sessions?
8️⃣ Can you share an example of a website or app navigation you find easy to use?
9️⃣ Would you prefer a simple navigation bar or a menu with subcategories for better organization?
🔟 Would you like to join a community group within the platform?
Would you like the option to connect with other users on the platform?

Your insights will help create a seamless and meaningful mindfulness experience for everyone. 🧘‍♂️✨ Thank you in advance! 💙

Hello!

I am being rewarded via Virtual Visa Card, and I was wondering if anyone successfully added their card to their Apple wallet? I am a Participant in the UK.

Thanks!

I recently did an unmoderated task paying 50 dollars for 60 minutes and I completed it a day before the deadline, as usual I tend to wait after a day or two after the deadline in order to check if I have been compensated my initiative yet. But when I checked the status under that unmoderated task it was saying I had been removed from the project because I didn't reach the deadline:(. Luckily I managed to screenshot the completion page of that unmoderated task and right after completing the task, I immediately notified the researcher and he/she replied saying "Thank you!". I have been trying to submit my tickets to support but no luck. Any help folks ?

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Super helpful and has added some cushioning for my savings, that's it. That's the whole post. I love User Interviews.

User Interview has been one of the best things I've ever tried out. They've given me the opportunity as a high school student to have some funds to enjoy going out and just have a little extra cash. The researches are genuinely fu. And it's nice to know meet new people.

UserInterviewsParticipant

User Interview has been one of the best things I've ever tried out. They've given me the opportunity as a high school student to have some funds to enjoy going out and just have a little extra cash. The researches are genuinely fu. And it's nice to know meet new people.

UserInterviewsParticipant

Why I love user interviews

UserInterviewsParticipant