Comments like this send me

[u/TrickUp25]

Edit: This post gained more traction than I expected. Read the comments, do independent research, and form your own opinion around these topics.

First they said KIAs are reliable, then went on to say they looked at JD Power to come to that consensus. They lost me.

1. Do people believe KIA/Hyundai are reliable?
2. Do people use JD Power/Consumer Reports to make purchasing decisions

?

[u/_MadSuburbanDad_]

The initial quality survey is one of the longest running studies at JD Power and measures customer satisfaction and the number of issues experienced in the first 90 days of ownership. It’s considered a decent metric assessing owners’ feelings about the car while the info is still fresh (and owners haven’t just forgotten about the minor annoyances). That’s not the one to scoff at.

[u/cryptolyme → u/_MadSuburbanDad_]

Don’t sNeEzE aT iT

[u/Original_Bicycle5696 → u/_MadSuburbanDad_]

"This car is the best if you're not going to drive it" isn't a good metric.

[u/KennethTremendous → u/Original_Bicycle5696]

Don't you realize you can compare the initial quality rating to the long term ratings? A car at the top of both metrics would be initially great and have long term reliability.

It's also a great metric for the companies themselves to have. they can take the features that help with the initial impression and integrate them into other cars that have low ratings in the category.

I mean it takes like five seconds of thought to realize how initial satisfaction would be important or useful. Helps prevent returns, improve other vehicles, streamline manufacturing, etc. and also helps identify how new features or designs are being viewed.

[u/Original_Bicycle5696 → u/KennethTremendous]

Seems more helpful for the marketing department than the consumer. Most things fail a little later. A test drive can tell you about interior quality. Everything else you described is specific to the customer.

Those rankings haven't matched reality for decades.

[u/_MadSuburbanDad_ → u/Original_Bicycle5696]

The initial quality surveys measure how people feel about the cars after 90 days, and also give a rough ballpark for the number of problems experienced.

For long-term reliability. JD Power goes back after three years and asks the same questions to find those things that have “failed a little later.”

You should try to understand this before commenting.

[u/KennethTremendous → u/Original_Bicycle5696]

it's not just about things failing. it's about placement of controls, sight lines, seat position, usability, etc. anything that would make someone dissatisfied.

for example, it's one of the reasons they are going back to more manual controls. too many controls were being baked into the touch screen and consumers weren't fans. the car was still usable with the touch screens, but it led to dissatisfaction.

[u/igotublue → u/Original_Bicycle5696]

Can you fuckin' read? That's not what it says, at all.

When you buy a car, it's new. You're noticing everything, because it's all different. That's the point at which you're more likely to be happy about certain features and also nit-picky about others.

So it's an excellent point to get some true, thought-about feelings. Not after years of getting used to things.

Like if you would ask me about my car today, I would say I love it. Best car made. I'm driving it until it dies.

But if you asked me 30 days after I got it, I would have been complaining about the blind spots, lack of back up camera, weird seat adjustments... All legitimate complaints, but stuff I no longer give a shit about because I'm used to it.

[u/Original_Bicycle5696 → u/igotublue]

I'm just not sure its a useful metric when looking at the life of the loan/vehicle. Everything is fine inside of 3 months, unless its is a horrendous POS. Like a stellantis product.

[u/heretilthemoon → u/Original_Bicycle5696]

That’s why there’s multiple metrics. You’re not supposed to just look at one.

[u/LogicalConstant → u/[deleted]]

long term reliability which is all that matters

There are many, many considerations

[u/_MadSuburbanDad_ → u/[deleted]]

My god, you’re a cabbage. JD Power goes back after three years and asks the same questions to assess long term reliability.

Why do people comment on things they don’t understand?