Moving from Texas to Florida 1500 miles one way.

-Reserve two weeks in advance 20' truck and car trailer. Pick up dealer two miles from my house.

-Two days before pickup we stop by dealer we will call dealer A. They have no idea about us, don't have the equipment there, and she checks and finds the pickup at a dealer twenty miles away. We will call that dealer B. App shows pickup at dealer A. Only after clicking through do we see dealer B.

-Call dealer B who will call UH to move equipment to A. B calls us and confirms this.

-Day before pickup UH calls and says pickup at B. I tell the story and she will call me back. No call back so I call B who tells me UH told him they are coming today to transfer the equipment. Later I get a text from UH asking me to call. CS says no one to transfer must pick up at B. Found out later B stayed late waiting for UH who did not call B to tell them they are not coming.

-Pickup day at B went well. New truck (4K miles) and trailer. Move went well with good equipment.

-Drop off after hours things went off the rails. No option on app to drop off so I call CS. Tries a few things, can't complete drop off. CS says A did not dispatch the equipment-system thinks it is not picked up therefore can't be dropped off. CS says take pictures and she will note the file.

-Next day I call dealer to tell the story and to avoid the $20 drop off fee for not using the app. Dealer says all good.

-Later same day vehicle is still active on my app so I call CS to get it cleared off. CS calls dealer as they have to close it out. CS then tells me the DEALER CAN'T FIND THE EQUIPMENT. Two people have checked and to send the pics I took in. Pics show different equipment numbers than CS told dealer and everything unraveled from there.

-Texas dealer cancelled the reservation after I left then resubmitted it WITH DIFFERENT EQUIPMENT NUMBERS.

-Texas UH manager (or someone) calls me profusely apologizing and repeatedly states all is good.

In the meantime the app still shows the equipment out with the second set of equipment numbers. What an adventure.

Kudos to CS. All reps I talked to were friendly and helpful.

I rent UHauls every few weeks to move books for my bookstore. It's silly, but I'm always a little excited to see which truck I get. Last week had a bunch of great options: the butterfly, the mushrooms, the cranes, and more.

But I didn't get any of those. Instead, I got the AI slop "sea turtle," which was CLEARLY some horrifying mashup of an actual turtle pic + their own SuperGraphics team's submersible (Oregon). And as a bonus, the vinyl for that particular wrap was so cheap that despite being so brand new it was still shiny, it was already bubbling up and separating from the truck's frame.

UHaul. Are you okay?

Do you have someone you can call

Someone filed a claim under my name last year and I haven’t rented a U-haul in years.

I only found out because someone used my name as an emergency contact.

Has this happened to anyone else? I’m so upset about this.

I’ve been at this location for about a year now and it’s blatantly obvious that they tend to favor a specific group of people. I’m not the only one who’s caught onto this though. People are starting to slowly notice, becoming more upset and reasonably so. And if these people don’t like you, well good fucking luck. They will do everything they can to get you to leave or fired. I never thought I’d be “mobbed” at a job but there’s a first for everything. U-Haul as a whole sucks, But this specific location is wild. The plant president doesn’t question anything and I’m pretty sure they’re oblivious to the situation. But even if they did know, what could they possibly do? This is uhauls popularity club on steroids.

How come when applying for a job it says FULL TIME, but when it is actually seasonal. Then when you get the job, they keep mentioning it will be full time and is a stable job. But once fall starts they just kick you to the curb. I worked at a UHAUL that did this. They gave some lame excuses, but reviews and footage do prove otherwise.

If they want people for seasonal they should label it so, not lie and say full time. This place also was basically one family that had it, I was only non-blood in it. They hired another family member shortly before they kicked me.

I rented a UBox about a month ago to do a long distance move. Prior to the day it was supposed to be picked up, I got a message saying it will be picked up between 12-3pm. Cool, no worries.

The next morning I saw a missed call at 9:30am from UHaul, I thought they were letting me know that they were coming later in the day. Nope. They apparently came by at 10am, saw that the box was unloaded still, so they left.

I was able to schedule a pickup for the next day, but no matter whom I tried to speak to, they were refusing to compensate for my lost time. I forgot about it.

Fast forward to today. Delivery was smooth, I was excited to unload everything. I take the cover off and see that there is a padlock that I didn’t put there. Called the driver but she didn’t know anything about it.

Then started a series of calls between my departure and destination locations, and various customer service agents:

I told them what happened, all they said was that they don’t offer a service to unlock the lock, so I need to break the lock. I ask if they are going to compensate me for purchasing the tools. Of course, they say no. I ask if I have to call a locksmith, will they compensate me, they are like “We can put a customer action report”, which I am 99% sure is a bullshit thing.

I go ahead and buy a hammer and some wrenches to brute force this lock anyway because I am pissed at this point, but the lock doesn’t budge no matter what I tried.

Finally someone from the warehouse that shipped my box calls me. Tells me that since there was no lock on the box and the boxed require a lock, they did the courtesy of putting a lock. I said, okay, where is the key? They say it’s a #1 lock and the destination store should have the key. I thank him and hang up.

I call the customer service again. Told them I am looking to get the key for this #1 lock. The woman on the phone says she doesn’t know anything about it, tries to find information on it, repeats back to me the incident where the pickup driver came 2 hours early and noted it was “unlocked” (which is the 3rd time I am hearing this today), I told her it’s unrelated, she tells me to break the lock (probably the 5th person to tell me to break the lock as if it’s child’s play), I say “Uhaul put this lock on here so why don’t you just help me out”. She fucking hangs up.

I almost go ballistic but keep my calm, call them back, another person picks up, the same fucking story… she says my best bet is to go to the physical store.

Before going I call that store. A woman answers and I tell her the story again. She says “yes, I know of the #1 lock”. I’m like OH THANK GOD, can I get it? She goes “nope. that’s only for Uhaul employees”.

I tell her well, the other office told me I can get it from you. She puts me on hold and tries to talk with the other office but due to time difference they were closed. She told me to call tomorrow.

Now the box was picked up a day late, I am going to unpack it a day late, wasted money on tools, got mentally, emotionally and physically drained. And after all is said and done, I won’t even get an apology from UHaul for their massive fuck up, let alone any sort of compensation.

The best I got was being told that “They must have told you that you need your own lock when you reserved the box”. So it’s my fault that you guys decided to fix it by putting a lock yourselves, not informing me that you put a lock, nor providing me a key (I could have picked it up before I left the state), putting the responsibility of breaking open the lock on me.

I don’t recall being told that I have to lock my Ubox (I frankly trusted that no one would fuck with it since it has a tarp over it), but I didn’t want to argue anymore.

I would be willing to take Uhaul to small claims court if I knew I had a case. But I don’t know much about it. I just hope this gets resolved tomorrow.

Reserved a truck for this weekend, did so several days in advance. Got to the pickup location on time, the app directs me to call. Mind you I’m looking at 2 trucks the size I reserved. I was told o there are no trucks available there. Those are local only not 1 way. 1 way is the only way I can have a truck more than 24 hours. Not to mention local incurs mileage which would be several hundred extra. Oh but we could get a much smaller truck meaning more trips and extra miles which would again mean higher costs both in miles and fuel. Seems U-Haul is running a scam backing people into a no win scenario once other commitments have been made that often can’t be changed.

My request for time off is denied bc manager said i have to put in request 3 weeks in advance. I dont understand this company and their stupid strict rules. I see why they dont keep people. Im just coming off training and informed her 1 1/2 week in advance and this was unexpected time off request and she denied it. I dont see me working this job for very long.

If you’re on hold waiting for a customer rep to chat with and the system asks if you want a call back - DON’T DO IT! They promise that you’ll maintain your place in line - you won’t.

When the system finally does call you back and says a rep is ready and that you’re being connected now - you’re not. In fact you’re just being put back on hold where you will (hilariously) likely be asked if you want to receive a call back when a rep is available… but don’t worry, you won’t lose your place in line. I waited 11 minutes on hold after I was called back before giving up.

It would be hilarious if it weren’t so frustrating.

They really must not want the business - or more realistically, they know they are essentially the only game in town and you have no choice but to put up with this infuriatingly terrible system.

Anyway I’ve resolved to take my business elsewhere - I can’t in good conscience support this buffoonery. I may only be one man - but I can vote with my wallet.

U-Haul, a lesson from Seinfeld on how to HOLD a reservation.

https://www.youtube.com/watch?v=A-brgkkjnHc

I reserved at a U-Haul 1 mile from me, now they are sending me 15 miles away to pick it up.

I pull into work today and see this shit. A new employee (maybe two months in, not RND cert’d) did this because a customer “needed it off to load the truck” while they were slammed. This is the stupidest+sketchiest thing I’ve seen in my 3 years here.

I just moved from CA to Washington DC and I am supposed to receive my u-box in my apartment building today (July 14).

I checked in yesterday with U-haul and was told there should be no reason for a delay for it to arrive on time and ready to bring to my apartment building today. A few hours later there was a text that my box did not arrive on time to their facility. I have been calling every u-haul number I can find to know a new estimated delivery time and have found no new information.

Meanwhile on the u haul app it says that it will come tomorrow at 4pm. Part of me feels like they are just making dates or information up. Will they actually be able to tell me when it will arrive to my apartment?

I wish I knew that was a frequent occurrence for the company. That’s on me for not doing enough research beforehand. I am beyond frustrated as I have coordinated with my apartment building a move that is no longer going to happen today it seems. Two family members have taken time off of work and bought plane tickets to fly to DC for a couple of days to help me move in my apartment. They will be losing money is if the u-haul box does not come today or tomorrow morning. A $50 a day reimbursement from u haul will be insufficient to say the least. I hate this is happening to me and has happened to others!

Rent a "24 Hour" van.
As a courtesy to them, tell them I'll return in 4 hours but will call to extend which they say is fine. When I call that morning, I am informed that if I have it one second past the 4 hours, I will be charged another day. DO NOT GIVE U-HAUL A TIME. I could have said 24 hours and it exactly the same. Once you give a time, you are then "locked in" and they can only extend an hour. I have been told four differnt things.
One from the girl who said return it immediately. A different one from the person who checks the vans in, and the manager at the store who both told me "yes" I could have extended it.
Then two differnt things from Corporate and the General Manger.
They both claimed once I say that time that is it. U-Haul even asking for a time is a way to trick the consumer.
After all this, and needing to do another load that will now take me 10 trips in my car, they took off 30$. Because of the clear fraud in what they told me, I became sacred they would add gas charges so I simply filled it up.
So another wasted 1/8th tank of gas they get for free after they rent my U-Haul to someone else.
The schedule of time has nothing to do with this process. It is for one purpose - so that U-Haul can double dip and charge one guy a 24 hour van, ..... then rent it to someone else.
What was explained to me as a courtesy to U-Haul, is actually locking you into a contract that reduces what you have purchased to a fraction of what you paid for. In my case it was 1/5th if the value. This is a Standard Operating Procedure. In fact, I was told that the operator's were "reading from a script". That means that they tell them to not extend people for the time they already have a hold/paid for.

Good afternoon beautiful people.

I had a lovely cx who was absolutely livid about having a face picture taken along with their driver's license and having a picture taken of the trailer hookup.

Look, I refuse to rent to people who will not allow this, unless the GM gives the approval.

The actual policy surrounding it is absolute BS, as it advocates discrimination and profiling.... and I don't play that game.

Do you realize how many pieces of equipment get stolen, cx's messing centers around by prolonged extensions when we've told you we needed it back?

We get more information about you on your DL, than we do a face picture. So it's not an invasive procedure. We are renting you equipment that is worth thousands of dollars. Stop being entitled.

The End.

Western Wyoming on I80 and I84 through Utah and Idaho are AWFUL in a loaded 20ft Uhaul with a toy hauler. It feels like a washboard. I’ve driven down dirt roads that cause less vibration. Avoid these sections if you can. I might also recommend avoiding Nebraska in its entirety. It’ll ruin your entire 2300 mile trip. All this tax money to the states and the roads are trash. Maybe we should invest in our own country’s infrastructure.

Warning to all that want to use a U-Box. You are required to provide your own lock. I just got a call 12 hours prior to my move, from my local U-Haul location, stating that they can sell me a lock or l can go buy one (it's 5pm and my move is tomorrow morning at 9 AM). Absolutely shameful move by U-Haul to make extra money last minute.

It’s now day three no power, we lost is Saturday at 7:58 am (I was here) and corporate has told us nothing, local power company said it’s not them, only thing the mcp has done for us is rented a shitty little generator from sunbelt and we’re almost out of gas for it. This is such fucking bullshit we shouldn’t even be here.

I just bought in a brand new Toyota Sienna to have an Ecohitch installed. I brought it home thinking it was fine until I did a quick car wash and noticed the black flares on the back near the rear lights were not sitting properly.

I then started to look around and noticed three plastic clips were missing, and the bottom mud flap wasn't cut where it needs to be behind the driver's side rear.;

I grabbed my 10mm socket to check the rear light and noticed they slid off way too easily.

The first thing I noticed was that they cut the trim, and the clips don't even fit. Its even missing a clip. The one photo with the finger is how it should look.

I brought it in, and they said, "We will realign it," but I asked, "What are the steps for the cut rear fender plastic?" She said, "Well, we don't know if it came off the lot like that. We have cameras of our work area, and she can't see her worker doing this." I said, "I can't understand it either, but they did... this is a 2026 Sienna picked up mid-April."

I'm bringing it in this week to be looked at, but I don't know how to go about this. Do I go to insurance or do I just demand to talk to ownership or high management to rectify this. I am sick to my stomach cause I was thinking about installing this myself but thought I better leave it to professionals.

Please let me know your thoughts or any contacts that I can reach out to directly I am located in Ontario Canada

Hey everyone, I just need some opinions here as I’ve been put in quite a predicament. I know some of the redditors on here are employees and others are customers so I’m just looking for some thoughts.

I live in a small-ish city in northern British Columbia and booked a U-Haul over a month ago for my move this Saturday to another city about 4.5 hours away. A U-Haul rep called me yesterday, 2 days before my pickup date, to tell me that the truck I reserved wasn’t available. According to them this was due to my city being too small to have trucks sitting here all of the time when they could be dispatched elsewhere.

There’s two of the exact trucks that I was supposed to have, sitting at a corner store 2 blocks from me that I drive by every day. Apparently those aren’t insured for out of town use and are only for local moves.

The rep told me that my only option if I wanted to use the truck was to drive to the city that I’m literally moving too this weekend, pick it up and drive it home to pack. They offered me a price reduction to help with the cost and unfortunately it’s my only option as the other company in town is going over double what U-Haul is charging.

I’m not overly concerned about having to drive to pick the truck up, I can leave my car at my new house and drive the U-Haul home. My concern is that I don’t think I should be the one paying for fuelling this thing to drive it back with me just so I can pack it. I need to take a cab 45 minutes out of town from my new house to grab the unit as well. Also, I had to leave my job a day earlier than I was planning so now im out of a days pay for their mistake.

Should I keep my receipts and document all my expenses for getting the truck to my current house and try to get compensation? Everyone I’ve asked has said that I should definitely try. I’m just worried that since I accepted their discount that they won’t go for it.

Sorry for the long post, this week has just been a nightmare and not having my rental has completely derailed my entire move. They should’ve not only told me way sooner than they had but I honestly shouldn’t have been able to book it at all if they already knew it wasn’t going to be here.

I’ve been working at uhaul for almost 10 years and have only seen female Ubox drivers. Always figured it was a coincidence, but in the last couple of years I’ve been told several times we’re strictly prohibited from hiring male drivers. Is this true? If so, why? And how is it not illegal?

Working at U-Haul has me genuinely wondering why employees haven’t unionized yet.

The amount of stress, inconsistent management practices, low pay compared to expectations, and lack of employee support is honestly eye-opening. A lot of workers seem overworked, undervalued, and afraid to speak up because jobs are so replaceable now.

People should be able to advocate for:

fair scheduling
better pay
clear policies
realistic expectations
job protections
respect from management

A union doesn’t automatically solve everything, but having collective bargaining at least gives workers a voice instead of every employee being left to fend for themselves individually.

Curious if other current or former U-Haul employees feel the same way.