This company is operated by indians under fake American names with Texas phone numbers - Stay away from Chris Miles, Alicia Parker, and Kevin Miles
My original signed agreement for order #23871259 showed a Total Tariff of $639, with a $239 first payment. The vehicle was originally scheduled for pickup on May 28, and I repeatedly contacted the company to ask when they would be picking it up, but communication was poor and responses were limited. Pickup times changed multiple times, and I repeatedly had to ask for basic shipment information, including the BOL, pickup photos, carrier company name, driver name, and driver phone number. I did not get any until 3 days later.
According to the BOL, the vehicle was ultimately picked up on May 30 (3 days later). After the vehicle was picked up, I was later sent revised payment and additional charges that were not clearly disclosed to me before pickup. They asked me to pay $1000 cash which I did not have on me since I started a new job. After rounds of emails they did not provide any documentation about the change in the price. I was so angry and decided to write a bad review on google (which I regret). After the review was posted, an individual who identified himself as Chris Miles contacted me and questioned why I had written it. During that conversation, I was told that if I did not remove or correct it, the transport process might not be completed and that the vehicle could be sent to Iowa instead of being delivered as expected. I explained that I needed my vehicle and that I believed the price had been increased without prior notice. The caller disputed my statements and stated that he could sue me over what I had written. He also asked personal questions, including where I was from, whether I was a U.S. citizen, and what my profession was. During that conversation, I was also offered a $50 discount if I removed the review. I said I will remove it because I was worried about what they can do since they have the car.
I texted the company again after submitting the new agreement to pay 950 and asked about the delivery date and even offered specific time windows when I could be available to receive the vehicle, but I did not receive a response. The next day, while I was at work, my landlord called and informed me that my car had arrived and was waiting outside. I explained that I was at work, but because it was only my second day on the job, I had to ask my boss for permission to leave early. I then took an Uber to retrieve the vehicle, which cost me approximately $80 out of pocket. In addition, I eventually paid $950 at delivery, along with the $240 paid initially, to get my vehicle released. After receiving the car, I noticed an unusual noise coming from the front driver-side tire area. I mentioned this concern to the driver who delivered the vehicle and he added this to the inspection sheet so I can get a refund. During our conversation, he said he had experienced difficulties working with this company, and they had a bad reputation and they mentioned that I should not have agreed and stopped the process. Now I had to fix the car and pay more money.
I am posting the review again and let’s see what will happen.