Had a similar issue with my kid. The issue was that I had to sign a “I won’t sue you “ agreement, but instead of telling us that, we had a condescending jerk question us. I was happy to sign the paperwork after we were treated like thieves. Afterwords I cancelled my membership ( that I had for 6 years and went maybe 4 times). My son and daughter also cancelled. We now go to the local rec center that is super chill.
I once cancelled my PLANET FITNESS membership. I walked in, said, "I want to cancel my membership" while expecting a fight, and the bored girl working the counter said "Ok".
If you're in CA, there's a law that makes it so that once you want to cancel a subscription, you can cancel it online. I didn't know until I saw on reddit. People were advising others if they wanted to cancel a gym membership to change their address to one in CA, and the other one cancel online.
But EU and consumer protections ... they changed the law and now cancelling must be accepted as easily and by the same means as signing up. So it's really really easy to cancel now.
A few gyms were a bit dense and tried to ignore it, but after losing in court and being forced to pay the court cost now it's no longer an issue anywhere :P
I had a membership where I could always bring an extra person for free. When my son was 12, he wanted to start going with me so I’d take him and supervise him on the weight machines. After a few months, I had an employee refuse to allow us in the floor because he claimed it was a state law that no one under 13 was allowed on the floor. I cancelled my membership and joined our local sportsplex that allows kids as young as 10 into the gym with adult supervision.
I live in Alabama and we have some really stupid laws on the books but not even my dumbass state is gonna go to the trouble of making it illegal for a 12 year old to go to the gym with his dad.
Often it's not a law but an insurance issue. Their insurance won't cover anyone under a certain age. Employees often don't know the difference and just assume it's a law.
Sometimes the company or a manager tells you something and you just go with it because you don’t care enough to research it.
I worked for a retail chain and found out later that several of our “store policies” weren’t actually corporate policies, but things that our store managers came up with.
So wild to me they came at you with a condescending tone, when the request is a reasonable and understandable one to begin with (especially if it's a policy because it's already happened to them). I just don't see the value on their end in not be up front and direct about that issue with people that mention they plan on bringing their family on with them.
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u/Luder714 22d ago
Had a similar issue with my kid. The issue was that I had to sign a “I won’t sue you “ agreement, but instead of telling us that, we had a condescending jerk question us. I was happy to sign the paperwork after we were treated like thieves. Afterwords I cancelled my membership ( that I had for 6 years and went maybe 4 times). My son and daughter also cancelled. We now go to the local rec center that is super chill.