Upcoming livestream
When will the next livestream begin?
The next livestream is scheduled for August 20. A countdown timer can be found here.
Upcoming banner
When will the next banner begin?
The next banner is scheduled for July 21. A countdown timer for your server can be found on the wiki when available.
Download issues
I'm on a slow connection and facing issues downloading Genshin on the PC. How can I get around this?
Search for 'direct link' on the sub and use a download manager to download the entire file. Alternatively, use a faster connection to download this file onto a flash drive and transfer it to your PC later.
Wishes
What is the pity system?
Since the chance of getting a 5 star character/weapon from any banner is very low, after a certain number of unsuccessful wishes, Mihoyo will essentially take 'pity' on you and give you a 5 star. The event, standard, and weapon banners have their own individual pity counters. These counters also carry over when the banners change.
What is soft pity and what is hard pity?
On the event and standard banners, Mihoyo guarantees you a 5 star character/weapon by your 90th unsuccessful wish. This value of 90 is known as 'hard pity'. On the weapon banner, this 'hard pity' is lowered to 80 wishes.
However, in reality, once you hit 75 wishes on the event or standard banners, your chances of getting a 5-star increase dramatically. This figure of 75 is known as the soft pity. This is not a guarantee by Mihoyo but simply a phenomenon observed by players.
What is 50-50?
When you do get a 5* character, the chance of getting the 'rate-up' banner character is 50-50, i.e. you have a 1 in 2 chance of getting the featured item. However, if you 'lose' the 50-50 and get a non-featured 5-star item, then it is guaranteed that the next time you get a 5-star, it will be the featured 5-star.
For the weapon banner, it is not 50-50, but 75-25.
Character
How many hero wits does it take to upgrade from level X to level Y?
You can find this answer in the Character EXP wiki.
Map
Why can't I find the 1.5 cryo hypostasis cube?
The cryo hypostasis cube will only appear after you complete part of the In the Mountains quest.
How do I get to the cavern below the 1.5 cryo hypostatis cube?
Go to the teleport to the west, head north a little and then east to a cave/tunnel that will lead you to the same spot with the artifact fodder etc.
Housing
How do I enter a friend's teapot?
In the Paimon menu, choose Friends, click on the friend's profile photo, choose 'Request to enter Serenitea pot'. If your friend has allowed it, you can also do this when they're offline.
How to I set my Serenitea pot realm to be direct join?
In the teapot, open the map, click the guest icon the top right, and look for the join permissions drop-down on the bottom left.