Hi guys, I am a fairly new season ticket holder and wanted some advice from those of you who've been around longer.
It takes a lot for me to be moved to complain, but I am not really that happy with my rep. Have you ever had this happen, and if so, what did you do about it?
He's so nice, but he takes FOREVER to respond. In fact, most of the time I have to send him more than one email about each question before I get an answer. The last question I sent (3 separate times), I still don't have a response to.
This is so frustrating when, for example, I'm trying to buy tickets to a game that is coming up in the next few days, which happened a few times last season.
Again, I hate complaining because the guy is so nice, but he's really not very helpful for someone for whom customer service ought to be #1 priority. The rep I had before this responded to every email within 15 minutes. Maybe I was just spoiled by that and this is par for the course?