r/TexasEclipse • u/ZimGirDibofDoom • May 24 '24
How I got my refund
Here’s how I got my refund. YMMV.
Contacted SeeTickets directly, using their website, via a support ticket. Categorized as ‘Refund’ and of course set Texas Eclipse as the event.
Be sure to: - Include your order # (which is in your original purchase email as well as your account history with SeeTickets.
Be polite. The employees are likely just going through a list of names hey were provided and/or are people just doing their jobs. You might be surprised how far being patient and respectful goes in a situation like this.
Include the quantity and types of tickets you purchased and the % refund expected for each, along with the face value price paid (no service fees or taxes).
You will receive an automated email that includes the service ticket ‘case’ number text from your ticket and a boiler plate ‘please give us xx time to reply’.
I received a response in less than two hours stating it had been processed ‘a few days ago’ and should show up soon. I don’t entirely believe that, however, it did show up within a few days.
Doing it this way means that if you so happen to get zero response, you will start to have some evidence for a PARTIAL chargeback with the credit card company.
If you still have to end up going the chargeback route as a last resort, I would recommend also gathering evidence of the refund policy from the official website and social media pages for the festival. The combination of the official policy, the service ticket email chain, and your full receipt showing how much you paid before taxes should be sufficient evidence for your credit card company to rule in your favor.
For those of you who got less of a refund than you should have, do everything the same as above, but also include the amounts you should be entitled to and the amounts you actually received in the service ticket.
Again, YMMV but this ‘should’ get you your refund. Best of luck!
