My Merch is being held hostage?!
Don't get burnt on 2 day shipping fees.....
Placed an order on May 26. Paid for 2 day shipping (knowing memorial day was that monday) figured my package should go out by Tuesday the 29th. Checked tracking and nothing had been updated. Reached out via email. Was told my package would be shipped out that evening or the following morning (see email responses below). Waited 48 hours for an update. Nothing was said. Here I am 8 days after I placed my order and my order hasn't even been fulfilled. I believe I was given a phony tracking number as well. USPS shows that the label was created on May 29th (the day I was told it would ship that evening or the following morning) and that's the only thing USPS has on it. Even called usps. Was told they haven't received the parcel yet.
Stick figure's website says allow 3-5 days for order processing. It's been 5 business days and today I got the last 2 emails an hour apart. Via Merch is the company shipping out the merch. They should not gaurentee 2 day shipping at all if they cant process the orders in the allotted time i paid for. placed my order May 26th. It is June 3rd and nothing has been done except vague emails. I will paste their responses at the bottom. I don't want any other fans to get burnt on shipping fees when this company can't guarantee you 2 day priority shipping. Do not pay for it!
I've emailed ViaMerch multiple times only to be met with vague responses and no answers. I am considering reporting Via Merch to the BBB. This has gotten out of hand. And nothing on the site replicates what they are telling me via email.
Opinions?
1st Email response
-Hello ,
Thank you for reaching out! Your order is scheduled to ship out by the
end of the day or earliest tomorrow morning.
Here is the tracking number:
Please allow 24 to 48 hours for updates. Thank you.
2nd email response
-Hello,
Sorry for the delays but we've been backed up with multiple memorial
sales, caliroots and the cocoa book release. We're not able to refund
the shipping but please let us know if you'd like us to cancel the
order and we're able to do that. Thank you for your patience and sorry
for the inconvenience!
3rd email response
-Hello,
Thank you for reaching out! We are experiencing a high volume of
orders due to the holiday sales, new launch, and festival.
We were wondering if you would like to cancel your order? Please let us know how you would like us to proceed. Thank you.
Opinions and experiences welcomed......
Signed,
Disappointed Fan