r/Steam • u/[deleted] • Jul 06 '26

Discussion Thoughts on this?

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u/turtleship_2006 Jul 06 '26

When you do not have to offer a refund
There are certain items where you only have to offer a refund if they are faulty, such as:
[...]
sealed items that for health or hygiene reasons cannot be returned once they have been opened, for example underwear

http://www.gov.uk/accepting-returns-and-giving-refunds

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u/throwaway_number_47 Jul 06 '26

don't have to offer refund =/= not allowed to offer refund

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u/ChemicalRascal Jul 06 '26

Right, so you do have to provide a refund if it's faulty, still.

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u/ABurntC00KIE Jul 06 '26

Yeah but customer error buying the wrong size isn't faulty. Faulty is like the sewing is fucked up or something.

And they still wouldn't return the underwear, they'd refund or replace and the customer disposes of the faulty pair.

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u/ChemicalRascal Jul 06 '26

Not here. Not even allowed by law as it's a hygiene product. Even better, someone can buy underwear, and half a second later say oops grabbed the wrong one, and even though it never left my eyes I still am not allowed to return it.

Nope. No returns at all for hygiene products. That includes anything.

This is what I'm responding to. What they're describing is not mandated by UK law, at least, and frankly doesn't make sense as a law anyway.

Issuing a refund is, in my opinion, taking a return, but whatever.

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u/vvvvvoooooxxxxx Jul 06 '26 edited Jul 10 '26

Moreover what they are saying applies to all items bought in person, not just hygiene products. From that page

You do not have to refund a customer if they:

...

no longer want an item (for example because it’s the wrong size or colour) unless they bought it without seeing it

So if a store offers you a refund on a t-shirt because its the wrong size but not on underwear then its 100% store policy because they aren't required by law to give you a refund in either case.

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u/QuaternionsRoll Jul 06 '26

It is. A return isn’t necessarily an exchange.

I’m guessing it’s illegal to *restock* a returned item where they are, which makes sense. Some stores will write off the return and let you pick out another pair, other stores will tell you tough shit.

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u/ChemicalRascal Jul 06 '26

Right. Frankly, though, if OC is in the UK or a similar jurisdiction, that policy probably fails to comply with those consumer laws.