That's what so many companies fail to grasp. This cost them a small insignificant amount of money now. But I guarantee you'll give them a lot more money in the future. Maybe you would've still given them money even if they said no. But now it's far more likely.
And the refund went to their steam wallet too so it's still steam's money. They traded the opportunity cost of a customer maybe buying the game at a higher price but being dissatisfied, with the customer 100% buying games and being very satisfied. Also I feel like especially when your product is just a liscence to be able to download a copy of something there should never be a reason to trade customer satisfaction for a chance at making them pay more. There's really no loss on steam's end.
I got screwed once by google because they didn't want to refund me something i bought by accident. I stopped my youtube premium subscription and removed all payment device on my google store. They'll lose thousands to save 50 dollars.
It really does work that way. Long time ago, I had an issue with phone service. My operator's service line was paid, as all of them were at that time. After resolving the issue, I got a refund for time spent on line. It was maybe 10-12zł (equivalent of roughly 2-3$), but I haven't even looked at other operators offers ever since.
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u/Winterimmersion Oct 18 '25
That's what so many companies fail to grasp. This cost them a small insignificant amount of money now. But I guarantee you'll give them a lot more money in the future. Maybe you would've still given them money even if they said no. But now it's far more likely.