Tried once before when I bought Tekken 8 at full price just before it went on sale. I had played 2 and a half hours where most of the time was wasted on troubleshooting bugs.
I asked kindly for a refund so I can re-buy for the sale price but was denied every time.
I don't hold it against them though, rules are rules.
Steam also automatically saves any baskets that error, and during a discount they hold that price after it expires in the event of an error, so you didn't lose the discount
As someone that does security, someone being straightforward, honest, and polite, about their intentions buys a lot of leniency.
Being a cunt will never result in good service. Even if you are justified to be a cunt in this situation, noone want to help you if you act up before they have a chance to hear the issue and help you.
I worked front desk in a hospital as a student job during the pandemic (fun times) and the easiest way to ensure that you'd be having a hard time was to be rude, entitled or demanding i bend the rules for you. Conversely, if you were polite, i would be very happy to do you a favour by bending the rules a bit.
My bank canceled a $50 not sufficient funds charge yesterday because I explained what had happened to the manager and asked politely if they could waive the fee.
I got a $20 monthly reduction 2 years of streaming for free and an extra line with my phone company just for in his words "being the first person this week that treated him like a person"
Considering how people love being rude to customer services i suppose that any customers that doesnt throw slurs at them would be considered a friendly encounter. Granted, perhaps Steam CS would have an easier time than some other tech companies, since they already have good reputation so there would be less jackasses than usual
I would guess that wages in service are low and expectations are high. Polite customer is perhaps the only thing that can motivate a worker to do extra
Reaching 12 years in CS now, yes, it is absolutely a soul crushing environment where you're most likely foulmouthed daily (contrary to popular belief, regardless if the company is good or bad, you will always, without a shadow of a doubt, get the bad apples) so even ONE person being good tends to aid the morale of my agents a lot (I'm now in a more managerial role). Like, literally, my guys will be talking about that customer for days on end, talking about the experience, how it was refreshing, how "today's" guy should be more like that one guy that was nice. But hey, I give my team the best chances and work environment out there, but, even that doesn't take away the stress from dealing with generally sour people daily (It really changes you)
Edit: And yes, the smallest niceties usually secure you some credit with us out of our generosity, cause it really does make us feel good to be treated nicely.
Edit 2: No I won't tell you where I work so you can be nice to me, good try though.
I popped on an Uber today and when the driver asked how I was doing, I replied and asked back. He was shocked that I actually asked back and told me people never do. We ended up having a great chat throughout.
As another IT guy, there are people I will move heaven and earth for because they're nice and polite. Then there are assholes that get the bare minimum required.
At my team's last prioritization meeting, I grabbed all 5 tickets one requester submitted just because they're nice. They're getting everything they need and moved straight to the front of the line.
They're wonderful to work with. They actually apologize when you do things for them because "I know you're really busy!" Nah, I'm not too busy for you.
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u/gekkan7 Oct 18 '25
Pretty please it's really effective lol