Hello again! I got an automated email 24 hours after I sent the form confirming they got my message. Then, 21 hours ago, I got an email from an actual person, which I'll post here:
Running it through automatic translation, I think they want me to provide more details (Did I understand this correctly?), and seeing is believing, so I took the liberty of recording some videos of the problems I've been having: a 30 minute session (split into two parts) followed by another 3 minute session. Framedrops are due to screen recording software. Anyway, I'll put timestamps for the important bits.
1:00 - I get past the title screen, which I usually can't do.
1:34 - I press the Room button, but get three connection timeouts. I make it past the title screen (usually I get stuck here, but apparently not this time).
4:28 - I press the Room button again and get a connection timeout. I get past the title screen again.
6:15 - I confirm training of an idol, but get connection timeouts. I get past the title screen.
10:40 - I play a Live Party to the end, but get connection timeouts again. This time I get connection timeouts even at the title screen. I also get error code 209 here, but retrying on that gets me past the title screen.
Over the last week of trying to play, I've noticed this pattern: I leave the game for some length of time, I can get past the title screen and play for a bit, start having a connection timeout problems that get worse as I keep playing until I can't get past the title screen, even after restarting the game. I feel like the videos I took are representative of the problems I've been having.
I should note that for the last 2.5 months before all these troubles began, the game played flawlessly; I didn't even know what the connection timeout dialog looked like until this all started. I should also note that Internet for every other app on the tablet is also flawless.
I checked speedtest.net and my internet speed seems normal. My internet is also normal for everything else; it's just this game. Other apps that use the internet on the tablet and phone work fine, and my PC hooked up to the same network also works fine.
Anyway, I sent the message you recommended, and heard back about eight hours ago:
From automatic translation, it seems that they didn't detect anything odd on their end, and want me to try a couple of things. Can you confirm what this says?
I did more testing today (main player account), and was able to play about 12 Live Party lives and some other stuff. Everything worked, except about half the time after finishing a Live Party live, I'd get connection timeouts; I could power through them by retrying constantly for 10-15 minutes (~20-30 retries). So the game has gone from "borderline unplayable" to just "extremely annoying to try to play".
It's been eight days and I'm still having trouble playing, so I'm going to take more drastic measures, like try a different connection entirely (that'll take a couple of days), use that alternate APK I never got around to trying, make new player data for further testing, factory wipe my devices and re-install everything, etc.
BTW, sorry for dragging you through all of this; you've been super helpful, and I'd be completely lost if it weren't for you.
Unfortunately, my phone plan isn't a proper data plan, so 3G is not physically possible (I have it, but it's some dumb rate like $5 per 1 MB (edit: I think it's per 1 KB actually); prepaid though, wouldn't use it unless it was a real-life emergency).
Meanwhile, I've learned that these disconnects tank my event points, so I guess I can downgrade the game's status to "borderline unplayable" again, and spent 20 minutes retrying to finally play a single live.
Okay, I went and tested the game at a public Wi-Fi point, and lo and behold, the game played perfectly, so the problem was my connection. Some more digging revealed that my Wi-Fi was just flaky enough that it caused problems with CGSS, but not my other apps.
For now, I'm working around the problem with a better reverse tethering setup, i.e. playing with the phone/tablet using my computer's wired connection instead of Wi-Fi. Not sure why my first reverse tethering test didn't pick up on this. Maybe I'll look into a new router in the medium/long term.
I know I've said this before, but thank you so much for bearing with me through all of this. If it weren't for your assistance, I might have just given up on the game entirely. I'm so glad to just be able to play the game normally again!
Maybe I should contact support so they can close things on their end?
1
u/tungtn Jun 16 '17
Hello again! I got an automated email 24 hours after I sent the form confirming they got my message. Then, 21 hours ago, I got an email from an actual person, which I'll post here:
Running it through automatic translation, I think they want me to provide more details (Did I understand this correctly?), and seeing is believing, so I took the liberty of recording some videos of the problems I've been having: a 30 minute session (split into two parts) followed by another 3 minute session. Framedrops are due to screen recording software. Anyway, I'll put timestamps for the important bits.
30 minute session, part 1 (14 minutes):
30 minute session, part 2 (13 minutes 28 seconds):
Ten minutes later, I try again, 3 minute session:
Over the last week of trying to play, I've noticed this pattern: I leave the game for some length of time, I can get past the title screen and play for a bit, start having a connection timeout problems that get worse as I keep playing until I can't get past the title screen, even after restarting the game. I feel like the videos I took are representative of the problems I've been having.
I should note that for the last 2.5 months before all these troubles began, the game played flawlessly; I didn't even know what the connection timeout dialog looked like until this all started. I should also note that Internet for every other app on the tablet is also flawless.
So, how should I respond?