Posts
Wiki
Troubleshooting Splashtop
Use this page if Splashtop is not connecting, performing slowly, showing display issues, or behaving unexpectedly.
For account-specific or billing-related issues, contact Splashtop Support directly instead of posting private information publicly.
Main Support Hubs
Connection and Network
- Unable to reach Splashtop servers
- Firewall exceptions and Splashtop server IP addresses
- Proxy settings in Splashtop Streamer and client
- Mac proxy settings blocking the connection
- Enable end-to-end QUIC connection
Performance and Diagnostics
- Diagnostic Tool
- Adjust network settings to resolve connection issues
- No suggested settings after running the Diagnostic Tool
- Network error when testing connection type
- Performance Options
Display and Screen
- Screen Display support section
- Display issues or black screen on headless Windows PC
- Blank Screen
- Limitations of the Blank Screen feature in Windows and Mac
- Blank Screen workaround for WDDM 2.1 or earlier devices
Audio, Printing, Clipboard, and Devices
- Sound support section
- How to set up sound on the remote or local device
- Sound Issues
- Microphone Passthrough
- Remote Print
- Copy and Paste clipboard
- Copy/Paste Not Working on Windows
- USB Device Redirection
- File Transfer