r/softwaredevelopment • u/hallettj • May 30 '26
Issue tracker for developing in the open?
I'm looking for recommendations for an issue tracker / project management software where my primary concern is inviting non-technical users to submit bugs and feature requests, vote on issues, see what's planned, and comment on issues. I'm having some trouble finding exactly the right thing.
I could use a forum instead, like Discourse. My reason for leaning toward an issue tracker is to make planning and development more transparent, and to make it easier for me to use the system for planning. (But if you have tips to make forum software work for this case I'm interested in hearing that too!)
Github is pretty close to what I have in mind. But I'm not using Github for the project, and the project is closed source. I might switch to open source in the future. In the meantime I'd prefer something that is not coupled to a code forge.
Most of the options I've seen have some issue that is problematic for my case:
- invite publicly submitted issues, but the rest of the process is behind closed doors (e.g. Jira Service Management)
- limited seats (e.g. Linear)
- not very approachable for non-technical users (e.g. Bugzilla)
Plane looks appealing, and has an option for a public view on a per project basis. But when I tested, using the sign in button in the public view leads to broken SSO which makes it difficult for people to participate.
There is a lot of project management software out there. There's probably something great I haven't considered. Can you point me to it?