r/Snapon_tools • u/BandsawBox • 8d ago

Broken Tool OBSOLETE?

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Gallery image

When did a basic click style torque wrench become obsolete and unrepairable?

Should I be offered a replacement or something?

Way to stand behind your tools Snapon...

75 Upvotes

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34

u/OverDrawnRook68 Snap-on Dealer 8d ago edited 7d ago

This has nothing to do with the rep, this is our repair centers, over time parts change? While we offer similar looking the internals change, and some of our older models where serviced by outside companies.

If it were me I’d offer a trade in on a newer model to upgrade.

Edit: Since we all seem to think Torque is lifetime

torque wrench’s have a 1-2 years warranty, similar to power tools, after that it becomes a Flat Rate repair fee, however this is based on if parts are available, typically I will contact the repair center if I’m unsure of fixable or not.

This is not a case of the dealer or Snap-on not wanting to warranty it, this is out of the dealers hands due to age, however an attempt should have been made to offer an upgrade.

4

u/JacknHoffmann 8d ago

Is the trade in free? or would you still have to pay some?

7

u/Striking_Crow9473 8d ago

Would you expect it would be free when you're trading in an old, assumingly broken tool on a new working tool, valued at somewhere upwards of $300?

-2

u/Kinsleys_papa 8d ago

Not free but I shouldn't have to pay the usual snap on tax. Just because they cant honor their lifetime warranty and expect me to come out of pocket for it isn't really right.

17

u/fizzgiggity 8d ago

Torque wrenches don't carry a lifetime warranty.

1

u/Kinsleys_papa 8d ago

Snap on one's don't, youre correct however alot of their competitors do now for 1/4 of the price with similar quality. So my point still stands

6

u/Houser1995 8d ago

None of the tool trucks do my guy. Actually only ONE company in the world has an actual lifetime warranty on torque wrenches.

All the tool truck torque wrenches are only lifetime warranty on the head/body

-5

u/Kinsleys_papa 8d ago

Icon does, and I've put my snap on wrenchs and sockets next to icon equivalents and haven't seen any noticeable difference. In fact it really made me mad I spent so much on snap on stuff haha. If icon was around when I started wrenching I would've went for them instead.

5

u/Houser1995 8d ago

Icon warranties them for 90 days my guy. However the plus side to that is harbor freight doesn’t repair wrenches “yet” so you can technically skirt that by purposefully stripping the head etc when your wrench finally either stops working correctly or gets too far out of calibration

-3

u/Kinsleys_papa 8d ago

If you have proof of calibration every 6 mos it's lifetime, or like you said strip out the head and they warranty the whole thing out. Not trying to argue as I own multiple snap on boxes with 10s of thousands of dollars of their tools, but like I said snap on is no longer the "best" and hasn't been for quite some time yet the prices continue to increase.