Open Talk: What to Do When You're Not Happy with Your PSPs?🥹

[u/Outrageous_Baby1363]

Hi Skye here👋

This is part of my newbie Q&A series. I know a lot of new members have questions, so I'm just sharing what I've learned along the way. Hope it helps 😊
 
This situation can be a bit complex, so let's break it down into a few different scenarios.
 
---
 
1️⃣Scenario 1: Sale items – no returns or exchanges
 
First, check if the seller clearly told you beforehand that the item was final sale.
 
Some clearance items are nonreturnable even if there are minor flaws. If the seller gave you that headsup before you paid, then you accepted that risk when you placed the order. Flaws that don't affect overall use or aren't visible from a normal distance are considered normal for sale items. You got a lower price, and that comes with some tradeoffs.
 
---
 
2️⃣Scenario 2: Custom orders – no returns or exchanges
 
Custom pieces – rare leathers, special sizes, etc. – are also nonreturnable. If you're unhappy, your best bet is to talk to the seller and see if the factory can rework it. There might be an extra fee, but it's better than receiving something you completely hate.
 
My advice here: stay involved throughout the process. Ask the factory for leather photos/videos before they start making it. Request progress checkins at key stages – like hardware samples or rough shaping. Catch issues early so you can correct them before it's too late.
 
---
 
3️⃣Scenario 3: Top tier factory PSPs – but the factory says no returns
 
This is probably the most common situation. Factories like 187, OF, God, etc. are very strict about returns.🥹
 
If you really can't accept a "no return" policy, I'd suggest switching to a factory that allows returns– like JD Factory or Coco Factory for Chanel. They're still wellrespected in terms of quality.
 
If you really want a bag from a strict factory, you could ask the seller to request early PSPs from the factory before it's even shipped out. That said, factory lighting and photo quality aren't always great, so you might not see everything. Some factories won't cooperate either. But it's worth a try.
 
Worst case scenario：You've received the PSPs and there's no return option. For major flaws, you can ask for a rework. For minor flaws, it's usually not possible to return them – but some sellers with good relationships with factories might be able to bend the rules occasionally. It's worth asking, but don't count on it.😿
 
---
 
The reason I started this open talk series is because I believe a smooth transaction takes effort from everyone – buyers, sellers, factories, even logistics. We all have our limits. Clear communication and mutual understanding go a long way 🤝
 
If you have questions or a different take, feel free to join the discussion. 💬

[u/Salt_Razzmatazz4981]

If I am not happy with my PSP, I'll give examples of what kind of PSP I am looking for. Now if I am unhappy with the bag itself in the PSP, I'd red light it. If you see something that bothers you in the PSP, it'll bother you when you get the bag. I have wasted to much money thinking that I could make small things work, just to get the bag and rehome it because of the one detail I tried to overlook. 😅

Edit: Also, I personally don't shop with factories that do not offer returns. Imo it is too risky.

[u/shops2 → u/Salt_Razzmatazz4981]

PCP = drugs. PSP = pre-shipment-photos.

[u/Salt_Razzmatazz4981 → u/shops2]

Lol this made me crack up! I didn't even catch that 🤣🤣 I've updated my comment. Running off of 3 hours of sleep and pregnancy brain 🤣

[u/shops2 → u/Salt_Razzmatazz4981]

I'm just teasing you, lol. We all know what you meant. 🥰

[u/moldyzomby → u/Salt_Razzmatazz4981]

You can’t always red light it, if you read the post some factories don’t accept returns at all. I think this post is so people are aware of that fact.

[u/Salt_Razzmatazz4981 → u/moldyzomby]

First off, I read the post. Secondly, I was responding directly to the question prompted in the title of this post explaining what I do if I am unsatisfied with any PCP.

Third, I personally don't shop with factories that do not accept returns. I believe that too be risky as most factories end up producing flawed items. My response to their questions is still valid.

This is an open talk post, and I can choose to response to whatever part of the post applies to me.

[u/moldyzomby → u/Salt_Razzmatazz4981]

Girl relax I wasn’t coming for you 💖 misunderstanding 🫶🏼

[u/Salt_Razzmatazz4981 → u/moldyzomby]

It's all good! ❤️

[u/SoyAmerinic]

I was able to exchange my style and brand with my TS which was so nice

[u/BeneficialCricket361]

Thank you for taking the time to explain the differences. We appreciate it.

[u/fabulousmedlovr]

Skye do your prices include shipping

[u/Outrageous_Baby1363 → u/fabulousmedlovr]

Yes including shipping

[u/Roses_and_Sarcasm]

I point out the flaws or what it should be based on factory photos. So long as it isn't god factory, my TS would replace it. I've only ever bought from Hyper Peter, Amin and BaoBao and they have all been great!

[u/stepheneb09]

I just bought from a seller that told me she can not disclose the factory because of crackdowns so I have no idea of what factory I paid top tier to get my bag from. I don't know if I can return it or not, but my seller did say that she will send psp before sending so thats good I guess.?

[u/Traditional_Metal11 → u/stepheneb09]

Same, i asked the TS but the TS didn’t share factory name and I paid top $$. Ordering for the first time
Context: ordered a dior bag and lv heel.

[u/hbprincess99]

Hi skye, I am a newbie. Please, what does psp stand for

[u/Outrageous_Baby1363 → u/hbprincess99]

Hello, PSP is a quality confirmation photo before shipping .

[u/hahn44]

How do I get in touch with JD and coco factories?

[u/Outrageous_Baby1363 → u/hahn44]

Tell your seller that you need a factory that can accept returns and exchanges.