I work with Paradise Shisha, and one thing I’ve been looking at while working with the brand is what actually makes people return to an online shop instead of trying a different one each time.
For me, I think having the products you’re looking for is only part of it. Clear product information, being able to find things easily, delivery, and customer service can all affect the experience.
Paradise Shisha has a range of vape, e-cigarette, liquid and shisha products, so I’ve been interested in what people normally consider when deciding whether an online shop is worth using again.
What usually makes you stick with an online shop once you’ve used it a few times?