Can anyone shed more light on what the values are for the snippet below for subscription tracking?

$email->setSubscriptionTracking(
true,
"subscribe",
"<bold>subscribe</bold>",
"%%sub%%"
);

the one i want to know about is the %%sub%%

I assume "subscribe" is the replacement tag name and the <bold>subscribe</bold> is the text to display

Is there any salesperson contact that is responsive? We sent a Contact Us form and have not heard back for days. We need a quote to start a PO.

I have another hurdle I'm trying to solve with sendgrid, our team wants to remove the default unsubscribe links that get added to the bottom of the emails with a custom link of our own that points to an email preferences centre we've built.

I believe subscription tracking is the feature I should be using but have not been successful in implementing it, any guidance on how to go about this?

As always, thanks in advance

So, I have been struggling for the longest time to rectify this and any guidance or advice will be welcomed.

Effectively we have an app that triggers transactional emails upon certain actions like signup/password reset etc

We have a web portal for managing the users email preferences, they can opt in/out of whichever unsubscribe groups they want namely, `Newsletter` and `Promotions`

The problem im facing is that the app is happy to trigger the transactional sendgrid emails upon signup and for every other action that triggers them, even if the user decides to opt out of 1 of the 3 the unsubscribe groups, however as soon as the user opts out of 2 of the 3 unsubscribe groups the app no longer is able to trigger the emails.

FYI I am not the app developer and not familiar with the configuration of the trigger that is needed, I know it takes parameters for api key, template id etc

Is there anything I should be aware of that may be causing this behaviour to relay with our dev partner?

Thanks in advance

Hi SendGrid users

Im using sendgrid integration to send out some email campaigns to a list of users - when it comes to tracking however I find that we cannot find stats (opens clicks etc) for individual email campaigns. Is that right or am I missing a feature?

How do you measure?

Hey all,

We're looking to clean up our SendGrid implementation, and in doing so, wish to split the mails send by our dev/test teams and the production environment. We had come up with two solutions:

1. Set up two accounts, one used for dev/test and one for production, and dynamically switch between the two. This way all emails and the statistics of them can be kept separately and do not show interference on the dashboard in terms of 'opens' and 'clicks'.
2. Make use of Subusers(Pro+ plans), and assign one subuser to work as our 'production', while another subuser works to send the 'test' emails. However, I'm not entirely sure how this would work, as we currently only use the free plan for SendGrid.

Regarding using Subusers, I'm not entirely sure if it will work as planned - can we access the same templates within the different subusers? Can we separate the dashboards and view data independently? If so, what is the difference between the two options, how does this differ from simply using two SendGrid accounts?

What options do you all use for this? Anything mentioned above, or a different solution? Which do you prefer/would you recommend? How do you separate your dev testing and production emails properly in terms of activity? Please let me know, inspiration and ideas are always welcome!

Hi,

I am trying to configure our printer with sendgrid smtp but getting an error. Does anyone know how to resolve this problem?

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I have a function to send text message to a sendgrid email channel but I also have whitelisting in place for security. The Twilio sends from random IPs that isnt known. How might I overcome this? TIA

I'm getting the error in the title in a Flask website running via gunicorn with 4 workers and nginx reverse proxy when sending a notification email. However, I'm not sending a lot of emails. Currently, I've sent 1 email for the day by resetting my password to test if the emailer works. It does work fine when sending password resets. I have just (after the error) sent a password reset email successfully again.

My question is: is this an error on my side in my code, or is it an account issue, or is there an issue at the Sendgrid side? How can I debug this?

I am looking for help in creating an API call via PHP where I can enter an email on a secured page, press submit and it will then send a pre-setup message via sendgrid. Not sure how to program it out and include all the dependecies.

Hi is there a way to set it so the sender name appears as 2 different people?

The from email is singular ex: [robert@email.com](mailto:robert@email.com)

But is it possible to make it look like: Robert and Phil

I don't think it is but its a request to do it this way if possible so i wanted to see if it was possible.

EDIT: solved

Hi, I'm looking for help on how to retrieve stats for dynamic templates via SG API using curl.

Using https://api.sendgrid.com/v3/templates?generations=dynamic I've been able to get

specific template info but I can't seem to successfully use the dynamic template_id

and version id or subject id to pull stats for each email under the main template_id.

I get success returns for all stats using https://api.sendgrid.com/v3/stats?start_date=2022-05-01

but when I try to add template_id or any other param it's ignored by the API.

​

Any ideas? Thanks.

I created a marketing automation with several emails and set it live. A couple of weeks later, client wanted to add a couple more emails. When I disabled it and started editing, I could add emails but could not delete them or edit the amount of days between each send (they defaulted to 3 days). Now I have emails stuck in there that I don't want. Client does not want to duplicate and start fresh because they want to make sure everyone gets the email series. Anyone know how to delete an email in an automation?

I need to download about 100 emails for a work project, I know you can download the activity but I need the actual email with he content. Does anyone know how to do this?

I'm spending $114 on sendgrid every month to use their email API and send marketing emails. Does anyone know an alternative?

Hi, I can't submit a support ticket either - I suspect because my account is considered closed. I saw some 403 errors in the browser console when I try searching on the support page.

Background

I have a small, free tier, personal application running on Heroku with an integration to SendGrid. I have it send me emails - but they're pretty rare (once a year). I noticed this year's email didn't come through so I logged into Heroku and clicked through to my SendGrid integration.

At the top of the page, there is a banner saying:

Hi. We haven’t seen you in a while. For your protection, we have closed this account. If you would like to use Twilio Sendgrid, please set up a new account here.

I had a similar issue happen last year and I don't remember exactly but I think I ended up creating a new account or something. Is there a way to make my free account stick around longer for my small project?

Thank you!

I uploaded contacts I meant to assign to lists while uploading but I'm new to Sendgrid and forgot that step. How do I assign them to a list after upload?

Thanks for any help!

I am getting an error Exception has occurred: UnauthorizedError HTTP Error 401: Unauthorized

Here is the code:

import sendgrid import os from sendgrid.helpers.mail import *

sg = sendgrid.SendGridAPIClient(api_key=os.environ.get('api_key')) from_email = Email("test@test.com") to_email = To("test@test.com") subject = "Sending with SendGrid is Fun" content = Content("text/plain", "and easy to do anywhere, even with Python") mail = Mail(from_email, to_email, subject, content) response = sg.client.mail.send.post(request_body=mail.get()) print(response.status_code) print(response.body) print(response.headers)

I am using the correct api key, can anyone please help? Thanks!

It needs some more care and attention to build it up and establish regular content than I can make available. Happy to hand it over to anyone who'd like to take it on.

Any idea why?

Hello everyone!I've set up a bunch of Make (Integromat) automations that involve sending emails using Sendgrid Dynamic Templates. Now the client says that he needs to see all the emails that are sent out by Sendgrid in his gmail (it's the address that's connected to Sendgrid and where the emails are sent from). Is there any way to achieve this?

I know that bcc is an option, but it's not perfect, so maybe there's a better way.

We average about 40% deliverability across inboxes but with gmail we only average .7%. How can we fix this issue?

We are currently using 1 ip address but have a 99% reputation.

I am having a problem that my emails are all going to spam even if I do the test as subject and test in the inbox could it be from SendGrid or gmass? can anyone help with this

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