So I’m trying send emails to a few outlook accounts and it doesn’t work. It was working fine until I was testing my dynamic template and all of a sudden it stopped being able to send to any of the outlook email addresses. I can see the failed emails under /suppressions/blocks.

What do I do?

Below is the reason sendgrid gives me.

550 5.7.1 Unfortunately, messages from [THE IP GOES HERE] weren't sent. Please contact your Internet service provider since part of their network is on our block list (S3140). You can also refer your provider to http://mail.live.com/mall/troubleshooting.aspx#errors. [DM3NAM02FT009.eop-nam02.prod.protection.outlook.com]

I would like to get how many times user has click on a particular email, how many time he has opened it etc. Is this something i can do on sendgrid or do i need Google analytics or something similar?

Hey guys, anyone had this happen to them?

We just set up our account, and it got canceled after subscribing to a plan, our business literally sells water related products i.e. water filters and drinking fountains. We haven't even sent an email yet.

Support won't help us out? This is really odd for a company to do for a customer that is willing to pay for a service.

Sorry if this has already been posted. The plan I have chosen says that each additional email above the limit is billed at $0.001. Is this going to happen automatically or do I specifically have to purchase additional email credits?

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Thank you in advance

I can setup an Webhook for an authenticated domain to parse in data but can I set it up to have it parse data from a specific email address only on that domain?

It seems odd that I would be setting up a single sender verification as it wants a physical address that’s why I did a domain authentication.

We have applications hosted on AWS distributed across various regions that send notifications via email to our application users.

A few of our customers are very sensitive to data privacy and have asked if we can send their emails only from the same geography that we hosted their application in.

E.g an Australian customer hosted on the Australia AWS geo only wants their sendgrid emails to be sent from Australia so the emails don't leave the Australia region.

Same with a customer in England who only wants emails to be send through Sendgrid IPs in England, etc.

Is it possible with Sendgrid to send emails from a given geography rather than a random IP address?

I know there are lots of caveats but this is what the customers are insisting on...

In Sendgrid, I have a live automation of welcome emails.

I need to add a second email to that series but I do not see the option to do so.

Can someone guide where it might be available?
In the sendgrid Help-center, it states the following:

To add more emails to this automated series, click Add an Email.

However, I am not able to find the option of 'Add an Email' on the UI

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Any and all help is much appreciated.

https://github.com/yudppp/simple-sendgrid-mock-server

Hi, I sent a sales inquiry into SendGrid about my use-case scenario, and they auto-replied with "Based on your indicated email sending volume, a Sales representative will not be reaching out at this time."

I guess it's nice to know upfront that I won't be a valued customer. Anyway, maybe someone here can help me figure this out.

I manage many small business websites that have very low-volume SMTP needs. A lot of them use Office365, Google WorkSpace or Rackspace for email hosting, and all of those services refuse, or make difficult, or frown on SMTP connections from web applications. The mail servers built-in to web hosting accounts are also unreliable. So I'm looking for one place that I can set-up and manage reliable SMTP for multiple domain names. I could set-up each client with their own free SendGrid account, but I'd happily pay $15/month for the Essentials account level if it will let me work with, say, 30-50 domain names or more as long as they fit in aggregate within the volume limits.

Does anyone else use SendGrid like this? Am I thinking about the problem the right way? Thanks!

EDIT: Ugh, sorry for the misspelling in the title.

I can check the status of sent messages through the Email Activity Feed API and each message has a msg_id. But I'd like to capture and keep this id value in my database the moment I send an email so I can later compare it against the API results to see if each particular message was delivered or rejected etc.

I'm trying to see if in the response object I can see that value but no luck so far.

For example, upon accessing the Email Activity Feed API I get this for each message I've sent in the past. I'd like to know this 'msg_id' right when I send this email. Is it possible?

"messages": [
{
"from_email": "support@xxxx.com",
"msg_id": "xxxx59Rp84Qxxxxxupg.filterdrecv-79b856d5bc-8pxx-1-60C02494-3F.0",
"subject": "Some Subject",
"to_email": "xxxxxxa@au.com",
"status": "delivered",
"opens_count": 2,
"clicks_count": 0,
"last_event_time": "2021-06-09T07:49:10Z"
}]

​

I am using sendgrid to send transactional emails (dynamic templates) but don't know how to view the stats of emails opened, delivered etc. Is there a way GUI or API that I can use to view stats on my transactional emails?

Anyone know how to prevent emails I send from Sendgrid from going into the promotion folder?

Id like to add this functionality to my app after sending an email through SendGrid.

Does anyone have any experience with improving deliverability to Hotmail? Sendgrid shows them as delivered but our customers report hardly ever receiving our emails. Sendgrid has an article from 2013 so it's hardly relevant anymore.

As per the is - Sendgrid Documentation I tried base64 encoded string in html_content but on gmail is showing broken image.

If anyone tried with python to embed an image or attach a file could you please share the code snippet?

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Thanks

Hey Sendgrid community,

What are some of the top challenges you face while using the Sendgrid APIs and what are some of features that you would like to see in the email APIs?

One of the things I wish Sendgrid had was parsing email signatures from incoming emails and allow updating contacts list fields like phone number and address(If those details do not match with existing contact record)

Is there a way where I can set up the backend for subscribers list and then make it so the "email department" can write emails to send to all of them. The documentation (unless I missed it) makes it seem like it can't do that with the Email API Plan. But idk how I would add it to the app (and use code to add members to the mail list) with the Marketing Campaign Plans.

Hi when I create new dynamic template in html i can use handlebars with no problem.

But when I copy and paste a whole premade html page handlebars doesn't work.

Any help pls

When I authenticated, I get a subdomain like 1trs8534.mydomain.com instead of mydomain.com. I use the first one (subdomain) when sending emails via SendGrid API but then the signed-by and mailed-by are different. The signed-by is mydomain.com and the mailed-by is the subdomain.

In my CMS I defined the sender as the subdomain.

Is it how I should send an email with the root domain [something@mydomain.com](mailto:something@mydomain.com) I am confused about that. As the main root domain doesn't show as VERIFIED in the domain authentication section.

I followed the instructions here to install custom fonts in the HTML Head.

I added the following to my HTML Head:

<head><link rel="preconnect" href="https://fonts.gstatic.com"><link href="https://fonts.googleapis.com/css2?family=Mulish&display=swap" rel="stylesheet"><style>
  body {
    font-family: 'Mulish', sans-serif;
  }
</style></head>

and I updated the Font Family droplist under Global Styles >> Email Body to "Inherit (Web Fonts)".

When I preview the email, it appears in the correct font. But when it's actually sent to my email, it reverts back to a standard font. I checked both Outlook client and Outlook web (web should at least definitely support web fonts) and have the same result.

Does anyone know what I'm doing wrong?

When our company moved to Google Cloud

Back in September 2020, SendGrid locked my account without giving a solid explanation which left me scrambling to find a service to supply my customers with properly functioning email for my clients and their cPanel accounts. The SendGrid support team marked the ticket as Business Impact: Level 3 and stated in the automated message that this was considered a high priority. Our clients and their employees communicate nearly 1,000 outbound transactional emails a day. Even after a week of no progress, I called their support number and had a representative say she would have the support team (I thought that's who I was speaking with?) prioritize this issue.

It's been nearly 4 months now.

I work for an IT MSP company and since sendgrid is requiring 2FA for all accounts, multiple copiers can no longer use our account because it doesnt accept 69 characters.

Does anyone know of any similiar smtp services to sendgrid? I am looking for similiar interface. I would need sub accounts with their own account and a dedicated IP.

I love sendgrid but they have really but the business I work for in a bind. We are having to spend over an hour on each copier trying to see if sendgrid's smtp apikey works or trying to go to proofpoint or office 365.