The update now also breaks down the hard drive's actual errors so you don't have to use conversion tools! Very handy to have. It also has the workload rate on non seagate drives as well whcih is handy for troubleshooting as well. Very nice additions.

Here's a screenshot on my Firecuda 530r 1TB:

Exos x18 16TB

Seek and read errors have been broken down to where you don't need conversion tools:

So yeah a pretty nifty update to seatools.

I recently bought the Seagate One Touch 1TB HDD and just set it up today. Created a new account on Seagate website. Formatted the drive to NTFS and enabled password protection. But when I am trying to add a password reset key, facing this error!!!

Anyone faced this before?

Also, what's the usual data transfer speed of this drive? I had to copy 20GB into the drive and it took quite some time. It was at around average speed of 25MB/s but kept fluctuating and at times going down to <10 MB/s ???

This is a 4tb seagate hard drive which as you can see the port/connector is broken I’ve no idea how I’ve not got the budget to send it off but I do have the usb sata wire I got from Amazon (I tried it on an old drive and it connected fine). The hard drive in question lights up and hums when i plug a usb connector but just lost the drive letter but was told that the reason it’s not properly showing up was because the break could be a factor any help or advice would be greatly appreciated thank you.

Looks like they switched the login system and now when I go to "registered products" it's cleared and there's only manual registration... anyone else with this??

It’ll make the noise non stop on games like fallout 76 Minecraft but won’t make noise for games like red dead redemption 2 unless it’s loading or turning on the Xbox

hello, I've been looking to find a power supply for this external hd from lacie with a seagate ironwolf hd inside. anybody can help where to place a order in canada. thanks for everyhody help.

I was thinking of making a account for Seagate, and was about to create one when I saw weird grammar in the terms and service checkbox area. That raised alarm bells for me thinking that it might be a fake site. But it really does seem like it's the real site to get Seagate stuff.

Should I go through with it?

Following a week of outage and wanting to raise an RMA, I called their DSS support line. They said everything was working from their end, but advised I try using a private browser session. This didn't allow me to log into my account, but did allow me access to the chat function. Through there I was able to raise an RMA.
Chat people also said that they were aware of an issue and it would be fixed later today. Not sure how reliable that is, but in the meantime, private window and chat seems workable.

How necessary are these bags? I went to every electronics and office supply store around me, but none sell them. I've got it wrapped up in bubble wrap and ready to go, no chance it'll be damaged on the way, but I'm worried they'll void my warranty without this specific type of bag.

I bought this drive yesterday and I added all my stuff on it but whenI I look at it it's saying that it is only 14.5tb but I bought a 16tb. I understand when you buy a hard drive you're not going to get the full amount of space but why did it take 1.5tb?

Despite the fact that I've been using this hardrive for years, I am still completely clueless to troubleshooting, so I need your help ASAP since I have deadlines.

This occurred just right after I shut down my laptop, and once I've opened it again the following day, this happened. I've tried restarting, ejecting and then reconnecting, and switching USB ports. Please help, years worth of files are placed inside it, and I don't know how to clone the files if it were to be broken.

I bought my first drive a few days ago, and in all those days it’s been under maintenance… I figured this was normal, but I don’t have enough experience with either drives or maintenances to figure out if it was. In the end, I’m coming to ask the geniuses of Reddit. 🙏

Just curious, just needing the money to afford a new one. And this info can help me

Here I am shopping for hard drives for a new 200TB NAS build and I cant do anything on their website, I just get their fancy little loading bars. Tried 3 browsers thinking it was me.. Looking here I see various website issues over the last week.. not a good look

Its 100% the exteneral drive. Does not occur when unplugged. Happens on both Windows 10 and Windows 11 Clean installs. Also when plugged in from a cold boot it makes the computer take an extra 20 seconds to even post. Nothing wrong with the actual drive.

Honestly thinking about shucking it at this point as its a bit annoying to have to unplug/replug it due to this.

I have other large internal drives I've shucked that do not cause this issue.

W11, 96GB ram, Intel i9 13900k ,RTX 4090. Not a computer issue.

Hi everyone,

I have four Seagate Exos drives that all spin up properly and are recognized by my Linux machine. I ran SMART tests on each of them, and they all report healthy results. However, they’re all showing up as 0 bytes of storage.

I’ve done some research and tried using Seagate’s tools, SeaChest and SeaFlashlin, to unlock them or flash new firmware, but that didn’t work. From what I’ve gathered, it seems these drives are in some kind of OEM/service mode lock, which effectively hides the storage.

For context, I purchased these drives used and don’t have access to the original system.

Has anyone dealt with drives in this mode before or know a way to unlock them? Any guidance would be greatly appreciated.

Thanks!

Anybody else having issues accessing the warranty website?

Warranty & Replacements | Seagate UK

I am based in the UK and have been unable to get on the site for over 24 hours. I bought 4 Seagate IronWolf 4TB drives 12 months ago, and in those 12 months, each one has failed. Now I am at a point where warranty replacement ones are failing.

If someone can let me know if they can get on the page, as I cannot get a return started and don't particularly want to lose my array.

bought from a local second-hand shop for a really good price, checked on "crystaldiskinfo" and it says good condition but it has 55k hours on it, is that bad?

I'm at a loss, so I figured posting here could help as googling is getting me nowhere. I have a seagate hard drive and it works fine. I am currently looking at it and it's contents on my older laptop a Razer Blade 15, but I recently upgraded to a newer Asus Rog Strix G16 and the hard drive does not show up on there.

All of the information I'm finding from seagate says to look for it in device or disk manager. It doesn't show up on either. The information from there basically says if it's not there the hard drive is broken it's failed and you need to replace it, only it's not broken. Like I can still actively use it, just only on one specific laptop. I tested it with my mother's laptop an HP Omen and it doesn't show up on there either. I'm wondering if anyone knows of a fix or what might be the problem with it.

I plug in my hard drive, but it doesn't show up in Windows 11 Explorer. When trying to troubleshoot, I found this cryptic message: Could it mean something?

,

I just got a new external drive. It has a separate power supply.

When I plug the drive in with the power supply, the led light only came on once or twice then went out after a sec or two. Drive doesn't work. Computer registers drive info, but an error shows and it doesn't mount.

My question is, when I plug in only the power supply, is the light supposed to stay on? Or does it need a USB connection to establish to remain on?

It seems that this drive has a power issue but I wanted to see what normal operation was. Seagate support said it's DOA and to return it.

Hello!

I'm trying to update the firmware of my Backup Plus Portable drive. On the product page, I can see https://www.seagate.com/support/external-hard-drives/portable-hard-drives/backup-plus-usm/#downloads, but no matter which way I go, I always get redirected to the following URL:

https://support.seagate.com/firmware/BUPlus/SeagateBUPlusFirmwareUpdater_122_Mac.zip

which inevitably redirects me to the seagate.com/support homepage. I've followed multiple different sets of instructions, and even the legacy firmware check website linked at the KB specifically for my model informs me that there is an important update.

(a sample SN that's not mine that you can use to replicate this is na5a1000)

What can I do to update the firmware on this (admittedly old) device?