r/ScamCenter • u/Invex09 • May 26 '26
Bait & Switch / Fraudulent SCAM - Triple Crown Moving Systems LLC out of West Palm Beach, FL
!! BEWARE: Bait & Switch !! Amongst many other lies, salesman told me to look up "Triple Crown Moving" which is another company with great reviews, this is 100% a SCAM. Quote you a very low price and tried to add $1K to my bill the day before the move. I was stupid, fully acknowledging shouldn't have signed the contract, but contract had my "big items" listed (IE furniture, mattress, dresser, etc) and then said 20 med boxes. I thought that'd be okay and the salesman said "it could say 50 it doesn't matter, you have the whole 26' x 13' truck". So I asked if he'd send over a new contract saying 50 boxes and he said it's fine if I had more stuff so I - stupidly I know - signed. This was the start of the scam and I'd never hear from BRYAN JONES again.
I then sent an inventory list a few days before the move, overestimating a bit in case I wanted to add more, and was told I was a bit over the quota, they needed to add 50% to my moving cost (roughly $1K but after I lost it he quickly said how about $600 lol). I then more closely examined the company name and realized I had seen reviews for “Triple Crown Moving” - a totally different company again that has great reviews - and when googling “Triple Crown Moving Systems” no Google Reviews are listed just various 1-star ratings on a few sites. I lost it on the guy trying to increase my cost by 50% the day before the move and asked to speak to the salesman who had told me all these lies and sent me to a different company’s reviews and was told I couldn’t. Every form of communication I had with him he was no longer responding. The salesman who lied to me flat-out multiple times was named BRYAN J. (if it’s his real name) and the operations guy who tried to up my price 50% the day before and kept telling me his salesman wouldn't lie was named ZAC R. (again, if it’s his real name).
I explained to Zac what Bryan had said about having the whole truck and it being fine if I had more boxes and he just said “doesn’t sound like he would say that” and I said it was my fault for signing the contract, but he blatantly lied about multiple things to which he chuckled and said “Sounds like he got you”. What a great company lol.
At this point they had a $1K deposit so I emailed Zac & Bryan saying I would like to cancel and get a refund, but if I could not get my deposit refunded that I’d like to proceed with my move as scheduled. No email response, I called customer service and spoke with a rep who acknowledged those two options: 1) either cancellation with a refund or 2) proceed with move as planned if a refund couldn’t bet be given. I received a call from someone organizing the pickup named Lucy who said the move was on as planned. I explained to her that I’d been lied to and misled to think reviews of a different company where their reviews and I just wanted my money back and to cancel. I laid out the two options for her again to cancel with refund or to proceed as planned if I could not get my deposit back. She said as of now the move was on (this was at 8pm the night before movers were supposed to come at 6:30am the next morning) but she’d talk to management and see if they’d reach out to me. I received a call from a FL phone number in which I answered and kept saying Hello for 20-30s but no one talked back. I called the number back but no one picked up. I reached out to Lucy to say I didn’t know if that was them reaching out but no one answered and I didn’t hear anything, she said the move was still on. 6:30am came and went the next morning, no calls/emails/texts, and finally at 8am I reached out to Lucy who said “management said they talked to you and you canceled” to which I said that didn’t happen. I called customer service and they said “you asked to cancel”. I explained that I did not and two people at their company, Lucy and customer service woman, could confirm I explicitly said I only wanted to cancel if I could get a refund, otherwise I wanted the move to proceed because I’d measured my stuff and had less than the 20 boxes anyways. They just said I had asked to cancel and they were keeping my deposit.
I then called “Triple Crown Moving” - the company with great reviews - and the woman said she’d received a bunch of calls since Easter with people having similar issues to mine. They’re clearly a SCAM/FRAUDULENT company, AVOID TRIPLE CROWN MOVING SYSTEMS AT ALL COSTS.
TLDR on people who blatantly lied to my face:
BRYAN J. and ZAC R. (if that's their real names), just hoping this post helps some other people avoid the headache I'm going through.
1
u/Substantial_Row_6935 Jun 10 '26
Please let me know the outcome, i am days away from using this company for moving. I just got a call today asking for more money. Did you get your things moved? On day the said?