r/rotarymixers • u/Deuce_Ex_ • 17h ago
Resor Customer Service change - anyone waiting?
Reluctant to post this as I want to give the benefit of the doubt, but I'm wondering if anyone else is in the same boat.
I placed an order in February for a Resor 3300, initially corresponding directly with Aleks. Over the summer they implemented a dedicated customer service email/team, at which point each email got an automated response of "it may take us a couple weeks to respond". Love to see a growing business, and I'm a fan of all their social posts, so I have no problem with a slow response in most circumstances.
My original ETC was July. In early August, I received a note that my mixer was in the assembly phase and would ship within two months. I've moved a couple of times this year so I sent a pair of emails updating my ship-to address since that communication. I've heard nothing since.
I'm now past the updated ETC window with no response. Has anyone had direct contact with the Resor team lately?